I’m a reliable employee with over 10 years’ experience in customer service-based roles, both in retail and e-commerce. The key skills that I have gained during this time include being empathetic, versatile, and communicating clearly, and this has been proven through the numerous positive customer reviews that I have received during the time in my current position. I have also learnt the importance of both working independently and as part of a wider team, to increase productivity and efficiency in achieving the desired outcome. Furthermore, I have a passion for technology and keeping up to date with the latest trends and releases, which I have found has helped me in my career. In particular, I have helped to optimise the company website by making elements more user friendly to facilitate the consumer journey. I also have a proficiency in Microsoft Office, Ecommerce and other programmes. However, I am always eager to learn new software, general training and skills, and am a quick learner.