Luke Mccord Email & Phone Number

EDR solutions ( Crowdstrike Falcon and Sentinel one) - Investigation to alerts to True positive or false positive and root cause analysis - Run playbook and execute actions per SOP for active threats - Quarntine or other actions to contain threats - Use of splunk Queries to sort through data Proofpoint - Email header analysis - Forensic investigations in.

Greater St. Louis Area

Tier 1 support- Incident management Use of Incident management plan to adjust and prioritze Incidents that need higher urgency and bring to the front the teams that can handle and solve the issue at hand. -Service manager Ticketing system- Active DirectoryUsing of Active directory to make adjustment to permission via groups or permission using company.

Greater St. Louis Area

Provide IT support to client PC's.Various Remote methods- This is done via remote connection (Bomgar, Proxy, and Windows remote assistance). - IQ track ticketing system We use IQ track ticketing system to handle calls and route issues to support team- Citrix is a platform that many clients use and we do to. - Active Directory is a main source of.