I am responsible for performing ad-hoc reporting, monitoring promotions, configuring platforms and investigating customer issues/technical problems amongst other operational tasksI assist the Betfair Gaming Operations Manager in the day-to-day running of the Betfair gaming product, executing key tasks required to ensure the smooth running of the platform, and the enablement of the P&L teams’ strategies. Key Responsibilities: • Working under the direction of the Operations… Show more I am responsible for performing ad-hoc reporting, monitoring promotions, configuring platforms and investigating customer issues/technical problems amongst other operational tasksI assist the Betfair Gaming Operations Manager in the day-to-day running of the Betfair gaming product, executing key tasks required to ensure the smooth running of the platform, and the enablement of the P&L teams’ strategies. Key Responsibilities: • Working under the direction of the Operations Manager to ensure that the Betfair gaming products run smoothly and are operational 24/7 • Supporting the marketing team in building promotions • Working with the promo ops team to support building promotions • Site testing and raising issues with IT • Ad hoc reporting and analysis Show less

• Specialist in Casino, Arcade, Poker, Bingo and Exchange Games.• Working as a 2nd line to all gaming related customer escalations across both brands and player management, dealing with any technical, promotional and general queries. • Driving creative excellence and on brand communications.• Managing the relationship with key stakeholders, to deliver best in class communications, launches, providing demos or training where applicable. • Liaising with all third-party providers… Show more • Specialist in Casino, Arcade, Poker, Bingo and Exchange Games.• Working as a 2nd line to all gaming related customer escalations across both brands and player management, dealing with any technical, promotional and general queries. • Driving creative excellence and on brand communications.• Managing the relationship with key stakeholders, to deliver best in class communications, launches, providing demos or training where applicable. • Liaising with all third-party providers on each related gaming product. • Promotional Testing & QA. • Responsible for getting the RGI information for the new game releases.• Setting up game limits, activations and game banning.• Setting up promotions and Campaigns including any contexts and game weighting.• Monitoring Bonus Spends on Customer Service making sure that they stick to a given budget.• Setting up processes to streamline both brands together. • Liaising with the Gaming Ops Manager to assist with the day to day duties, ensuring that everything runs smoothly across all gaming products. Show less

My responsibilities include managing the daily workflow and delivering day to day service levels. The role also involves handling customer escalations and resolving customer disputes as well as supporting the Customer Service Team Leader with the management of a team of Customer Service Operators. Key Responsibilities • Respond promptly and effectively to incoming customer calls and emails • Manage the Helpdesk workflow and resources to ensure respective SLA’s are met… Show more My responsibilities include managing the daily workflow and delivering day to day service levels. The role also involves handling customer escalations and resolving customer disputes as well as supporting the Customer Service Team Leader with the management of a team of Customer Service Operators. Key Responsibilities • Respond promptly and effectively to incoming customer calls and emails • Manage the Helpdesk workflow and resources to ensure respective SLA’s are met • Ensure that more complex customer issues are followed up and resolved in a timely manner/provide first line escalation support • Proactively develop customer relationships by maintaining contact at an appropriate level. • Contribute to the improvement of helpdesk performance. • Support HD management in emergency situations. • Respond to all reasonable requests from helpdesk Team Leader/Manager. • Support the team performance by personally handling calls/chats and mails when required. • Report to Team Leader on people performances and propose corrective actions • Support the service team leader with the management of a team of Helpdesk agents and deputise when required. Show less

Roles at Betfair:o Customer services agent – dealing with customer queries via phone, live chat and/or email.o Extensive knowledge of Betfair’s products including: Casino; Poker; Arcade; Bingo; Vegas Slots; Sportsbook and the Exchange.o Payments knowledge and experience.o Know Your Customer (KYC) verification training and experience.o Responsible Gambling training and experience.o Liaising with the relevant departments in order to investigate and resolve issues in a… Show more Roles at Betfair:o Customer services agent – dealing with customer queries via phone, live chat and/or email.o Extensive knowledge of Betfair’s products including: Casino; Poker; Arcade; Bingo; Vegas Slots; Sportsbook and the Exchange.o Payments knowledge and experience.o Know Your Customer (KYC) verification training and experience.o Responsible Gambling training and experience.o Liaising with the relevant departments in order to investigate and resolve issues in a procedural manner. o Second Line Agent – point of contact for less experienced agents.o Keeping track of and following up pending escalations in order to respond to customers in a timely manner.o Point of Contact for VIP Gaming customers and VIP prospects. Show less

Making sure that all games run smoothlyAnnouncing winning numbers Dealing cards to players Make sure that the players are having a good time