Information Technology Support Analyst
Current
Sep 2023 - Present
AeroLeads people directory · profile
Luke Ostrom Email & Phone Number
L1 tech
at
CMV Group
LinkedIn matched
✓ Verified July 2026
2 data sources
Profile completeness 71%
Current company
Role
L1 tech
Location
Greater Melbourne Area, Australia
Company size
Who is Luke Ostrom? Overview
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Quick answer
Luke Ostrom is listed as L1 tech at CMV Group, a with 132 employees, based in Greater Melbourne Area, Australia. AeroLeads shows a matched LinkedIn profile for Luke Ostrom.
Luke Ostrom previously worked as Information Technology Support Analyst at Cmv Group and Sales Specialist at Jb Hi-Fi.
Company email context
Email format at CMV Group
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CMV Group
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Profile bio
About Luke Ostrom
Technically minded professional with a decade of experience in customer service roles, seeking a challenging opportunity in IT support. Strong communication and teamwork skills, with a proven track record in leadership roles. Demonstrated commitment to excellence, adaptability, and learning new skills in high-pressure environments.
Current workplace
Luke Ostrom's current company
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Cmv Group
6 roles
Luke Ostrom work experience
A career timeline built from the work history available for this profile.
Sales Specialist
Current
Sep 2022 - Present
Line Manager
Managed teams ranging from 20 - 40 members, with a focus on ensuring compliance with policies and procedures, productivity targets, training, and safety standards.Responsible for online order fulfilment processes and ensuring store presentation. Accountable for team members' development and store safety.
Sep 2016 - Nov 2022
Information Technology Technical Support
Provided level 1 IT support to clients, resolving software / hardware issues, updating details in Microsoft admin center, updating software and firmware on clients and servers, troubleshooting printing issues, deploying, and troubleshooting Azure hosted VM’s.Performed remote troubleshooting and on-site support, ensuring SLA compliance and customer satisfaction utilizing tools like Azure portal, Microsoft admin center and AteraAssisted in mapping customer requirements during project… Show more Provided level 1 IT support to clients, resolving software / hardware issues, updating details in Microsoft admin center, updating software and firmware on clients and servers, troubleshooting printing issues, deploying, and troubleshooting Azure hosted VM’s.Performed remote troubleshooting and on-site support, ensuring SLA compliance and customer satisfaction utilizing tools like Azure portal, Microsoft admin center and AteraAssisted in mapping customer requirements during project scoping.(Including taking inventory of existing assets, licensing, networking configuration, and back-up / disaster recovery processes.)Served as first point of contact for incoming technical service calls and emails, managing cases through ticketing system and escalating more complex cases as necessary. Show less
Apr 2020 - Jan 2022
Technical Lead (Retail)
⦁ Managed retail technicians across three of the most successful stores in Victoria, including staff, compliance, processes, and training.⦁ Responsible for managing technical repair services in-store, including warranty repair management, device maintenance and troubleshooting. ⦁ Assisted staff in the resolution of complex customer complaint cases.⦁ Developed an intimate knowledge of CRM systems, such as Oracle – Siebel and MS Dynamics CRM.
Jan 2014 - Oct 2016
Night Operations Manager
Responsible for managing the night team in restocking shelves, virtual merchandising, and remediating issues prior to close to ensure smooth transition to the day staff duty shift.
May 2010 - Sep 2014
Team & coworkers
Colleagues at CMV Group
Other employees you can reach at cmv.com.au. View company contacts for 132 employees →
BP
Brenton Pilmore
Colleague at Cmv GroupGreater Adelaide Area, Australia
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TH
Timothy Holla
Colleague at Cmv GroupGreater Adelaide Area, Australia
View →
WV
Wayne Van Den Dolder Vandendolder
Colleague at Cmv GroupVictoria, Australia
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DB
David Berry
Colleague at Cmv GroupGreater Melbourne Area, Australia
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NB
Neal Best
Colleague at Cmv GroupWandong, Victoria, Australia
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TN
Thet Naing
Colleague at Cmv GroupMyanmar
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JH
Julie Hancock
Colleague at Cmv GroupBerwick, Victoria, Australia
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TB
Trevor Brown
Colleague at Cmv GroupAustralia
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DS
Donald Smith
Colleague at Cmv GroupLaverton, Victoria, Australia
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ST
Sam Thorpe
Colleague at Cmv GroupGlenelg South, South Australia, Australia
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Brenton Pilmore
Colleague at Cmv GroupGreater Adelaide Area, Australia
View →
TH
Timothy Holla
Colleague at Cmv GroupGreater Adelaide Area, Australia
View →
WV
Wayne Van Den Dolder Vandendolder
Colleague at Cmv GroupVictoria, Australia
View →
DB
David Berry
Colleague at Cmv GroupGreater Melbourne Area, Australia
View →
NB
Neal Best
Colleague at Cmv GroupWandong, Victoria, Australia
View →
TN
Thet Naing
Colleague at Cmv GroupMyanmar
View →
JH
Julie Hancock
Colleague at Cmv GroupBerwick, Victoria, Australia
View →
TB
Trevor Brown
Colleague at Cmv GroupAustralia
View →
DS
Donald Smith
Colleague at Cmv GroupLaverton, Victoria, Australia
View →
ST
Sam Thorpe
Colleague at Cmv GroupGlenelg South, South Australia, Australia
View →
FAQ
Frequently asked questions about Luke Ostrom
Quick answers generated from the profile data available on this page.
What company does Luke Ostrom work for?
Luke Ostrom works for CMV Group.
What is Luke Ostrom's role at CMV Group?
Luke Ostrom is listed as L1 tech at CMV Group.
Where is Luke Ostrom based?
Luke Ostrom is based in Greater Melbourne Area, Australia while working with CMV Group.
What companies has Luke Ostrom worked for?
Luke Ostrom has worked for Cmv Group, Jb Hi-Fi, Kmart Australia Limited, Kamtec Group, and Telstra.
Who are Luke Ostrom's colleagues at CMV Group?
Luke Ostrom's colleagues at CMV Group include Brenton Pilmore, Timothy Holla, Wayne Van Den Dolder Vandendolder, David Berry, and Neal Best.
How can I contact Luke Ostrom?
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