Customer Success Manager Ii
Current
Dec 2024 - Present
AeroLeads people directory · profile
Luke Passey Email & Phone Number
Technical Customer Success Manager | Full Stack Web Developer / Software Engineer
at
Entrata
LinkedIn matched
✓ Verified August 2026
3 data sources
Profile completeness 86%
Current company
Role
Technical Customer Success Manager | Full Stack Web Developer / Software Engineer
Location
Pleasant Grove, Utah, United States
Company size
Who is Luke Passey? Overview
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Quick answer
Luke Passey is listed as Technical Customer Success Manager | Full Stack Web Developer / Software Engineer at Entrata, a with 789 employees, based in Pleasant Grove, Utah, United States. AeroLeads shows a matched LinkedIn profile for Luke Passey.
Luke Passey previously worked as Customer Success Manager II at Entrata and Full Stack Web Developer at Dunerise. Luke Passey holds Full-Stack Web Development (React), Computer Software Engineering from Devmountain.
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Entrata
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Profile bio
About Luke Passey
At Dunerise, our team leverages my expertise in full-stack development to innovate and deliver robust web solutions. With a solid foundation in computer software engineering from Devmountain and Utah Valley University, I contribute to both front-end and back-end systems, ensuring seamless user experiences and reliable performance.My tenure as a Technical Customer Success Manager honed my skills in customer success and account management, positioning me to support clients effectively. The drive for continuous improvement propels me to refine development processes and collaborate with stakeholders to create software that not only meets but exceeds expectations.
Current workplace
Luke Passey's current company
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Entrata
8 roles
Luke Passey work experience
A career timeline built from the work history available for this profile.
Feb 2023 - Dec 2024
Technical Customer Success Manager
Nov 2023 - Mar 2024
Software Engineer
Sep 2022 - Dec 2023
Team Lead, Customer Success Training & Engagement
Managed the daily operations and success of the live Customer Training team by leading a team of 6 direct reports, providing ongoing coaching and feedback, and tracking team effectiveness through various KPIs, resulting in improved customer satisfaction scores and increased adoption.Designed and implemented training programs using customer feedback and data analytics, enhancing the effectiveness of training sessions, leading to a more efficient customer onboarding process.Monitored and analyzed customer success metrics to identify areas for improvement, developing strategies to address these issues, reducing churn and increasing customer engagement by ~20%.
Sep 2021 - Oct 2022
Customer Success Manager, Engagement Specialist
Customer Success is relationship-focused client management, and as an Engagement Specialist at Weave I proactively foster healthy relationships with existing customers, provide customers with technical knowledge through personalized trainings and product demonstrations to help them succeed, and identify key growth opportunities that are mutually beneficial to Weave and our customers.
Sep 2019 - Oct 2021
Sales Associate And Manager
Assist in the daily operations of the physical location in Provo, Utah, as well as sell cameras and relevant gear to customers.
Jan 2019 - Sep 2019
Sales Specialist
Jan 2018 - Dec 2018
Team & coworkers
Colleagues at Entrata
Other employees you can reach at entrata.com. View company contacts for 789 employees →
MC
Matthew Carlin
Colleague at EntrataProvo, Utah, United States
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KV
Ketankumar Vekariya
Colleague at EntrataAhmedabad, Gujarat, India
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BB
Brian Benson
Colleague at EntrataUnited States
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RH
Rachel Harris
Colleague at EntrataJoshua, Texas, United States
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BR
Breanna Rideau
Colleague at EntrataTomball, Texas, United States
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VL
Vijay Lambore
Colleague at EntrataSalt Lake City Metropolitan Area, United States
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AM
Atarah Mccoy
Colleague at EntrataHouston, Texas, United States
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DM
David Mickelson
Colleague at EntrataLehi, Utah, United States
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AA
Ansyarudin Aan
Colleague at EntrataIndonesia
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AS
Alyssa Schroeder
Colleague at EntrataLogan, Utah, United States
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Matthew Carlin
Colleague at EntrataProvo, Utah, United States
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KV
Ketankumar Vekariya
Colleague at EntrataAhmedabad, Gujarat, India
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BB
Brian Benson
Colleague at EntrataUnited States
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RH
Rachel Harris
Colleague at EntrataJoshua, Texas, United States
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BR
Breanna Rideau
Colleague at EntrataTomball, Texas, United States
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VL
Vijay Lambore
Colleague at EntrataSalt Lake City Metropolitan Area, United States
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AM
Atarah Mccoy
Colleague at EntrataHouston, Texas, United States
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DM
David Mickelson
Colleague at EntrataLehi, Utah, United States
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AA
Ansyarudin Aan
Colleague at EntrataIndonesia
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AS
Alyssa Schroeder
Colleague at EntrataLogan, Utah, United States
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3 education records
Luke Passey education
Full-Stack Web Development (React), Computer Software Engineering
Software Engineering, Computer Software Engineering, Sophomore
Education record
Wasatch High School
FAQ
Frequently asked questions about Luke Passey
Quick answers generated from the profile data available on this page.
What company does Luke Passey work for?
Luke Passey works for Entrata.
What is Luke Passey's role at Entrata?
Luke Passey is listed as Technical Customer Success Manager | Full Stack Web Developer / Software Engineer at Entrata.
Where is Luke Passey based?
Luke Passey is based in Pleasant Grove, Utah, United States while working with Entrata.
What companies has Luke Passey worked for?
Luke Passey has worked for Entrata, Dunerise, Samaritan | Volunteer Management Software (Vms), Devmountain Student Developers, and Weave Hq.
Who are Luke Passey's colleagues at Entrata?
Luke Passey's colleagues at Entrata include Matthew Carlin, Ketankumar Vekariya, Brian Benson, Rachel Harris, and Breanna Rideau.
How can I contact Luke Passey?
You can use AeroLeads to view verified contact signals for Luke Passey at Entrata, including work email, phone, and LinkedIn data when available.
What schools did Luke Passey attend?
Luke Passey holds Full-Stack Web Development (React), Computer Software Engineering from Devmountain.
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