Luke Patrick Cox Email and Phone Number
Calgary, AB, CA
Luke Patrick Cox's Location
Calgary, Alberta, Canada, Canada
About Luke Patrick Cox
I have built a career in organizational excellence and performance development in both the United Kingdom and in Canada. My formal education resulted in a Bachelor of Science (Hon.) in Architectural Technology. Early in my career I spent time as a staff trainer and training lead for one of the largest multinational organizations in the world. I then went on to spend five years as a consultant and project manager, for the UK's leading recycling consultancy that specialized in plastics recycling and infrastructure. I became an account executive with clients such as Coca-Cola, Nestle, Tesco, and numerous local UK authorities. Projects with these clients consisted of consumer engagement work, infrastructure development, site inspections, efficiency audits, and data collection and analytics. I brought my expertise to Canada back in 2014 and my previous roles have included Director of Culture and Operations at SureCall Contact center and Performance Development Manager for the world’s number 1 travel company, Marriott Hotels. Throughout the last several years, I progressed from an operational team member and gained expertise in large scale hotel operations across numerous departments including Events and Banquets, Training and Development, Food and Beverage, and Corporate Event Services. My current role of Operations Manager, Food and Beverage at the Calgary Downtown Marriott has me utilize the multitude of experience I have gained across my many years of working for different global market leaders. Using the skills, lessons and knowledge I have acquired, I work to ensure the entire team has support, direction and work together to deliver award winning, exceptional service to our guests and customers. Ensuring the team are happy and motivated and looking at ways to optimize process while we live our culture and values on a daily basis ensures that we succeed as a company and that each individual team member has a pathway to growth and future success. During my time with the Marriott, I have led large teams of over 140 staff, created organizational efficiencies and overseen the development and training of associates for 8 Marriott properties spanning across the Calgary region. Growth is a focus and passion of mine!Professional Experience:HR Activities, Training and Development, Project and Event Management, Procedural Optimization, Problem Solving, Motivation and Engagement, PR activities, Marketing and Communication, Client Liaison, Corporate Social Responsibility Duties, Volunteer Work, Conflict Resolution, Recruitment, Strategic Operational Delivery
Luke Patrick Cox's Current Company Details
Luke Patrick Cox Work Experience Details
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SecretaryAlberta Lgbtq+ Chamber Of CommerceCalgary, Ab, Ca
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SecretaryAlberta Lgbtq+ Chamber Of Commerce May 2024 - PresentAlberta, Canada -
Director Of Events And EngagementAlberta Lgbtq+ Chamber Of Commerce Oct 2023 - PresentAlberta, Canada
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Market Training ManagerMarriott International Sep 2023 - PresentCalgary, Alberta, CanadaLead the learning delivery of brand, leadership and service-related topics to eight hotels representing a total of 1500+ associates. In my role I supported the following hotels:- The Marriott Hotel, Downtown Calgary- Delta Hotels by Marriott, Downtown Calgary- The Westin, Downtown Calgary- Fairfield Inn, Downtown Calgary- Delta Hotels by Marriott, Calgary Airport- The Marriott Hotel, Calgary Airport In-terminal - Courtyard by Marriott, Calgary Airport- Residence Inn, Calgary Airport -
Alberta Next Gen Business Council - Social Responsibility ChairMarriott'S Next Gen Business Council, Alberta Mar 2023 - PresentCalgary, Alberta, Canada -
Operations Manager, Food & BeverageCalgary Marriott Downtown Hotel Jul 2021 - Aug 2023Calgary, Alberta, CanadaDepartment head of food and beverage, overseeing the daily operations of ONE18Empire restaurant, Starbucks, in room dining and supporting the delivery of banquets and events. With a focus on taking care of the associate needs alongside delivering the needs of the business and elevating guest service satisfaction - Lead the team to increase both service and food and beverage scores to exceed targets to date in 2022- Reduced liquor costs percentage from 34.6% to 21.1% over 9 months- Launched multiple new menus for food, beverage and A La Carte (in room dining)- Recruited multiple new staff members and re-built each outlets team, post covid layoff- Dealt with multiple staff issues to ensure company policies were being followed and adhered to- Developed strategic plans for increasing revenue including the patio re-launch and a patio pride event- Focused on re-introducing service standards and refurbishing outdated restaurant fixtures and fittings - Worked with the executive chef to update all menus including adding featured items - Worked on multiple online and digital projects to update the digital presence of ONE18Empire- Worked closely with the front line team to increase their engagement and attitude towards work- Developed team members to leadership positions - Supported the recruitment of staff for operational delivery of large events in banquets space -
Director Of Culture & OperationsSurecall Contact Centers Ltd. Oct 2020 - Jul 2021Calgary, Alberta, CanadaDirected daily operations to increase service times and customer service quality through team engagement and training. Report Directly to the CEO regarding the company’s strategic operational objectives, procedures and policy development.• Deliver strategic business optimization plans for operational success • Deliver strategic training optimization plans for operation success • Ensure Culture and Values are actively incorporated into daily business activities • Create, enrich and incorporate culture through high communication, engagement and integrity in• Deliver on KPI’s and ensure business is meeting and exceeding industry standards• Ensure team is engaged and motivated to deliver on vision statement and core values• Strategize and forecast operational delivery budgets and requirements • Support and deliver leadership to a team of over 120 employees • Grow and maintain client relationships to ensure satisfaction and return business• Deliver on and exceed forecasted revenue targets • Manage cross department relationships to ensure cohesive delivery of business activities • Actively seek updated knowledge about the industry of the business• Monitor and report progress towards achieving the companies objectives and policies• Exercise independent judgement, problem resolution and critical time sensitive thinking -
Performance Development ManagerMarriott International Jan 2020 - Sep 2020Calgary, Canada AreaLead the learning delivery of brand, leadership and service-related topics to eight hotels representing a total of 1500+ associates. In my role I supported the following hotels:- The Marriott Hotel, Downtown Calgary- Delta Hotels by Marriott, Downtown Calgary- The Westin, Downtown Calgary- Fairfield Inn, Downtown Calgary- Delta Hotels by Marriott, Calgary Airport- The Marriott Hotel, Calgary Airport In-terminal - Courtyard by Marriott, Calgary Airport- Residence Inn, Calgary Airport• Delivered classroom and on the job training sessions on brand values, goals and key learnings to all levels of associate from front and back of house to the General manager and executive team.• Completed property learning assessments and delivered monthly reports.• Created customized leadership and associate development programs to drive associate engagement and leadership excellence.• Reviewed training progress and deployment plans to achieve continent milestones for each property• Partnered with property leadership to create development strategies and training programs for specific departments, this resulted in higher associate engagement and consistent guest interaction.• Worked as part of the Serve360 Calgary committee to create volunteer opportunities within the market and to give back to the local community.
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Event And Catering ManagerCalgary Marriott Downtown Hotel Apr 2019 - Dec 2019Calgary, Alberta, Canada• Manage events with a catering budget of up to $500,000 spend over 3 days• Plan, Create and Deliver a multitude of event delivery styles • Increased revenue by up to 20% on a number of events through targeted up selling • Helped increase and maintain Event Scores ensuring our property ranked number 1 in Canada• Deliver exceptional guest service with high attention to detail• Managed events ranging up to 2,000 attendees• Grow and maintain client relationships to ensure satisfaction and return business• Deliver on and exceed on forecast revenue targets • Manage cross department relationships in order to create and deliver unique event experiences • Forecast future upcoming events and report financials • Attended and participated in pre-conference meetings
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Assistant Manager Of Operations, Food And BeverageCalgary Marriott Downtown Hotel Dec 2017 - Apr 2019Calgary, Canada Area• Began in outlets (One18 Empire Restaurant, Starbucks, Executive lounge) and then moved to the Banquets department• Acting Operations Manager from Feb 2018 to October 2018• Create manager schedule, oversee associate schedule, and approve payroll• Oversee and ensure event delivery up to 2000 guests per function • Oversee and ensure event delivery of multiple simultaneous functions • Interview and hire new staff• Hit productivity targets• Requisition supplies, liquor, and cash• Maintain stock levels• Department financials including: maintain budget, forecast, enter invoices and place orders• Set service standards• Attend and participate in pre-conference meetings• Maintain staff morale and motivation• Increase Event Satisfaction Survey scores • Increase employee engagement survey scores • Re-introduce associate and leader of the month initiative• Roll out short take initiative - Quick training guide system for new associates• Lead on our WIG goal and implement new leads to ensure higher Event Satisfaction scores
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Restaurant ManagerCalgary Marriott Downtown Hotel Sep 2017 - Dec 2017Calgary, Canada AreaIt was my responsibility as restaurant manager to ensure that the restaurant floor was managed, and staff are scheduled and working to ensure we deliver exceptional guest service and attention to detail always. I pride myself on my ability to direct and motivate a team and ensure that the team feel supported always. I have implemented many changes since taking on this role to ensure service and communication run smoother. My office tasks include producing a schedule that covers the two following weeks, payroll, ordering, liquor requisitions, setting service standards, social media engagement and staff moral and motivation. I focus on delivering exceptional guest service by ensuring that the team I work with are taken care of, the floor is well staffed, and the operational side of things is running as smoothly as possible.
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Supervisor Of Operations, Food And BeverageCalgary Marriott Downtown Hotel Sep 2016 - Nov 2017Calgary, Canada AreaMy role and responsibilities as supervisor of operations, food and beverage encompasses a variety of work tasks and duties. On a daily basis I manage functions and events with guest numbers ranging from 10 people to 2500 people; it is my responsibility to ensure that the schedule for the event is delivered with exceptional guest service and attention to detail. A function can be executed in a number of formats, including conferences and seminars, cash concessions, parties and dinners. The food and beverage can be set out as a buffet style, served by hand by associates as passed hors d'oeuvres or can be served as a plated meal, as such there is a lot of variety and many different ways that I have to direct my team to deliver the desired service. My office tasks include scheduling, payroll, ordering and day to day tasks. During my time in this position I have also been task forced to support another property; I was placed at the new in-terminal Marriott hotel at the Calgary airport to support the Yakima social bar and restaurant and M-Club lounge, here I help manage and deliver service on a daily basis.
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Banquet CoordinatorCalgary Marriott Downtown Hotel Aug 2016 - Sep 2016Calgary, Canada Area
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Banquet Lead Server And Bar TenderDelta Hotels And Resorts® May 2016 - Aug 2016Calgary, Canada AreaJob focus: Delivering quality service to guest staying at the Delta lodge at Kananaskis with a focus on 3 key areas: Welcome, Engage and Exceed Expectations.My position at the Delta Lodge at Kananaskis is within the banquets and events department, my job role and responsibilities differ on a daily basis but regardless of any task given I always continue to maintain a focus on delivering exceptional guest satisfaction. As I have a decent level of experience serving and dealing with guests and clients I am responsible in leading newer employees to follow my lead and strive to deliver flawless guest satisfaction. Work is carried out both on an individual basis and as part of the banquets department team, it includes structuring rooms in a variation of styles for events spanning from conferences to plated dinners, serving plated dinners, individually greeting and serving meeting suit needs, working to ensure function contacts had everything they require throughout their event and delivering exceptional hospitality. Two months into my time at the Delta Lodge my position expanded to include working and managing the banquets bar when required. This includes tracking consumption, serving guests, dealing with money and closing down the bar, tracking alcohol at the end of an event and ensuring the bar is ready for following functions.I accepted taking on board the extra responsibilities of being the health and safety representative for the banquets department. This role includes ensuring that procedures are followed correctly as well as ensuring onsite locations and activities carried out are in line with the correct safety standard, to ensure and minimize the risk of harm to employees as they go about their daily activities.Emergency first aid trained as of July 2015 -
Customer Service RepresentativeAb Agri Jan 2016 - May 2016My position at AB Agri was within the Customer Services department, I worked as part of a team of around 30 people. My daily work task included producing feed guides for customers of AB Agri. A Feed guide is a detailed plan of feed rations and amounts that need to be delivered over the life span of the animals being fed. There were a variety of sites that I worked across and plans would vary depending on many variables, a plan has to be tailored every time to suit the information given to us.Once the plan was produced and uploaded onto the system the guide was then sent to the Farm manager so that they had a detailed breakdown of feed rations and quantities of delivery to expect.This Job role required focus and attention to detail along with well managed personal time management skills and being able to prioritize work my own work load. -
Banquet Server And BartenderDelta Hotels And Resorts® Oct 2014 - Sep 2015Calgary, Canada AreaWork and travel experience year - A year away from the UK and the comforts of home, for expanding my knowledge base and testing myself, exploring a new country and learning about a new culture.Job focus: Delivering quality service to guest staying at the Delta lodge at Kananaskis with a focus on 3 key areas: Welcome, Engage and Exceed Expectations. The Delta hotels and resorts brand vision is to be a leading player in the hospitality industry, attracting valued owners, passionate employees and loyal guests. The vision is to exceed expectations and be the best four-star, full service hotel brand in Canada. My position at the Delta Lodge at Kananaskis was within the banquets and events department, my job role and responsibilities could differ on a daily basis but regardless of any task given I would always continue to maintain a focus on delivering exceptional guest satisfaction. Work was carried out both on an individual basis and as part of the banquets department team, it included structuring rooms in a variation of styles for events spanning from conferences to plated dinners, serving plated dinners, individually greeting and serving meeting suit needs, working to ensure function contacts had everything they require throughout their event and delivering exceptional hospitality.Two months into my time at the Delta Lodge my position expanded to include working and managing the bar when required. This included tracking consumption, serving guests, dealing with money and closing down the bar, tracking alcohol at the end of an event and ensuring the bar is ready for following functions.I accepted taking on board the extra responsibilities of being the health and safety representative for the banquets department while at the Delta Lodge. This role included ensuring that procedures were followed and onsite locations and activities were kept up to the correct safety standard to minimize the risk of harm to employees as they go about their daily activities.
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Project ManagerRecoup Oct 2011 - Sep 2014Peterborough, United KingdomJob focus: Account manager on Blue Chip accounts with global market sector leaders. Event recycling - Responsible for planning and implementation of recycling programs at major leading music events throughout the year encompassing recruitment, pre event site assessment, on site in event management, data capture, client liaison and post event reporting and debriefing.Project leader for Olympic torch relay recycling program - Blue Chip client needed to ensure that they produced a sustainable activation that ran during the Olympic torch relay. Responsible for a number of activities including managing my team, time management, liaising with clients and ensuring activation was sustainable every step of the way.Pack reviews – Blue chip client wanted to understand if their packaging was recyclable and what end markets were available for the processed material. A full review including a number of trials on packaging took place to test its true recyclability allowing for a viable business model to be produced ensuring product sustainability.Account manager on recycle on the go project - This project was aimed at increasing recycling rates while away from home in a specific town location. The main aims of this project were to introduce recycling units to specific locations across the town including in local attractions and schools. As well as introducing the recycling units the project also had the aim of driving behavioral change through engaging with the public.Other job role requirements included carrying out assessments, designing and delivering project proposals, managing all areas of a project from concept to completion, writing reports, budget forecasting, client liaison, website development, Corporate Social Responsibility development and implementation and hands on service provision project work. -
Project OfficerRecoup Jun 2010 - Oct 2011Peterborough, United KingdomWork included carrying out assessments, working to help complete projects, design input into project proposals, and hands on service provision project work. Projects varied from gathering information and writing a report of the results to direct consumer engagement and driving sustained change in behaviors and perception of used plastic packaging as a resource not a waste item. Office activities included answering telephones, replying to emails, liaising with clients, writing reports and designing new publications. Skills progression:Time management, Motivation, Leading a team, Client liaison, Report writing, Problem solving, Team management, Working to tight deadlines, PR activities
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Warehouse And Shop OperativePondskipper Crafts Feb 2010 - Jun 2010Activities included stock check, loading products on to live web sales page, picking orders to be sent out via currier, and booking collection and delivery of orders placed over the website. I also dealt with customers directly in the shop and carried out all task asked of me, ensuring that they were completed in a cost effective and efficient manner.
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Training SquadMcdonald'S Corporation Jul 2003 - Feb 2010As training squad it was my duty to train and manage new staff joining the team. I was a lead team member in keeping staff motivated to hit daily sales targets. I also was given the responsibility of cashing up tills and keeping track of the safe and money flow. I gained great customer service skill at this job as well as working to hit targets and motivating others.
Luke Patrick Cox Education Details
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Architectural Technology -
Ken Stimpson Community SchoolBachelor'S Degree
Frequently Asked Questions about Luke Patrick Cox
What company does Luke Patrick Cox work for?
Luke Patrick Cox works for Alberta Lgbtq+ Chamber Of Commerce
What is Luke Patrick Cox's role at the current company?
Luke Patrick Cox's current role is Secretary.
What schools did Luke Patrick Cox attend?
Luke Patrick Cox attended The University Of South Wales, Ken Stimpson Community School.
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