• Provide advanced technical support for hardware, software, and network issues, troubleshooting and resolving complex problems for end users.• Manage tickets from clients around the globe, ensuring timely and effective solutions via phone, email, remote desktop solutions, and other various channels.• Diagnose and resolve system issues related to operating systems, network connectivity, and office equipment (printers, phones, etc.).• Travel onsite to local Tucson clients to troubleshoot and resolve critical IT issues in person, ensuring minimal downtime for our client’s business operations.• Work directly with clients onsite to set up new hardware, configure networks, and optimize officesystems for maximum efficiency.• Perform software installations, updates, and system configuration across various platforms and OS’.• Collaborate with internal senior teams, partners and vendors for deep-level technical resolutions for clients.• Document solutions and contributed to the internal knowledge base for future reference and new hires.

• Led the development and execution of Popl’s multi-channel marketing strategy, including email,SMS, social media, and web, to drive brand awareness and growth.• Managed an international team of marketing specialists, overseeing content creation, copywriting,and graphic design, while ensuring brand consistency across all channels.• Created and approved content for marketing campaigns, including copywriting, graphic design, and social media posts, while guiding the team to meet campaign objectives.• Tracked KPIs, focusing on conversion rates for email campaigns and engagement metrics for socialmedia posts, ensuring data-driven decision-making.• Coordinate and supervise the affiliate marketing program, which involves 30K+ brand ambassadorswho generate sales leads and referrals• Played an integral role in transitioning the Popl Ambassadors program to Popl Partners, shifting towards a B2B focus and expanding the program’s scope.• Collaborated closely with the sales team to provide marketing collateral that supported their efforts, including custom graphics and sales materials.• Coordinated marketing support for RevOps, engineering, and other internal teams, producing marketable content for cross-departmental use.• Worked with external design firms to assist with UI/UX initiatives, ensuring product design and marketing strategy alignment.