Luke Perry Email and Phone Number

Heading up the Mobile value stream in the Business Solutions team at Agiito, I am responsible for the delivery of our new, in-house built mobile app - Agiito Connect.Liaising with key stakeholders (internal and external) to gather requirements and take them from the idea stage through to effective delivery, balancing their needs with priorities set throughout the year by the business. Working in an Agile fashion to deliver and demo new features to our customers. I thrive on stakeholder engagement and making business decisions based on facts and data.I am an effective communicator, with a can-do attitude. I have worked in the corporate travel industry for 15 years, with experience in Operations, Implementations, Product Ownership and now Delivery. I have helped deliver new OBT solutions for my current employers, being the SME and providing advice and demo's to internal and external stakeholders. I have successfully worked with third party OBT providers to develop and deliver core functionalities and make improvements to their OBT's.

As part of the digital product team within Capita Travel & Events (CTE), my role is to be highly cross-functional and working with numerous business areas to create great digital experiences. The role is to represent the business, and be the voice of the CTE customer with key technology partners on what the product needs to do and why. I work with key stakeholders to contribute to the product vision but predominately work on the immediate deliveries of the next 3-6 months. I engage with various areas of the business, working with other product owners, proposition, sales, marketing and other key stakeholders within the organisation to understand the business requirements. From this, I help formulate the backlog and requirements and acceptance criteria and prioritise the backlog for the partner delivery team based on customer needs and to ensure the product and its associate features meets the business strategy and objectives. I am responsible for working with the key stakeholders within CTE to ensure clear communication of delivered features and their benefits to the customers. In addition, I am also responsible for understanding the features a partner is delivering as part of my product roadmap and for ensuring that these are communicated for the business to understand what opportunities they may present and the business impact to CTE and our customers and other partners and work with necessary stakeholders on go to market plans.

Over the past 3 years within this department I have worked towards becoming the Implementation Manager at CTI. I now manage the team and oversee the process as whole, working with the team to deliver a successful implementation of their account. I have been provided training in Concur (setup and delivery of the online tool), Evolvi and Sabre RED.My main duties within my role include:- Attending client tender bids to help the Sales team in securing new business- Communicating with the other Hubs within CTI to ensure they are ready to service the client- Organising and delivery of training of online bookings tools ranging from Online demos, one-on-one training to workshops - Constant review of current processes within the department and seek out better methods for future clients

I manage the implementation of new clients from the point when Sales bring them in, to the point of when they are ready to start trading with CTI. This can be an offline or online set up.This includes checking their Finances and agreeing terms, setting up data capture for reporting, ensuring reporting is set up, loading profiles and ensuring we are ready operationally for the client.In my time in this role I have gained many skills, and have also streamlined many processes and turnaorund times for client set ups to improve the service we provide for clients.

I am currently working for Hotelscene as the BT Team Manager. I look after the operational side of things such as Appraisals, Objective Reviews and Disciplinaries. I also motivate the team to work towards SLA's.I have a great relationship with BT Procurement Team, I arrange their hotel accomodation and also sort out any account queiries and assist on their reports.

I worked as a Support Manager which involved me allocating work to staff members, configuring daily stats and looking after the team on a day to day basis. The main clients I looked after were ITV and Network Rail.