Luke Piirik Email & Phone Number

Vancouver, Bc, Ca

Calgary, Alberta, Canada

Calgary, Alberta, Canada

Calgary, Alberta, Canada (Fully Remote)

- Create business processes to address scalability issues for the Implementations Team by eliminating internal redundancies and inefficiencies.- Simplify communication methods with external stakeholders to make the customer experience seamless and cohesive.- Train, mentor, and develop talent for the company.

Ottawa, Ontario, Canada

- Hired, trained, and built the North American evening Support Team which represented over 50% of Support Team members. - Developed a training curriculum to teach new members how to use the Recollective software and effective communication techniques. - Created reports and dashboards in Salesforce to present updates on weekly company meetings to C-level executives.- Worked with the Development Team on product enhancements, bug tickets, and custom solutions.

Ottawa, Ontario, Canada

- Independently launched projects and resolved customer issues as the sole Implementation Consultant for the North American evening operations- Acted as the project manager for 3-6 projects weekly and successfully implemented research projects for Fortune 500 companies from guide review to launch.- Developed platform expertise, becoming a technical guru.

Ottawa, Canada Area

- Managed regulatory compliance programs for 16 clients representing over $700,000 ARR- Created Excel Macro tools using VBA for a product gap- Hosted internal training workshops- Communicated product enhancements to VP level stakeholders

Ottawa, Canada Area

- Implemented strategic responses in rapidly changing environments by maintaining control and clear communication with various stakeholders.- Led a team of eight personnel in training missions and maintained high morale during high-stress situations.- Safely used explosives, weapon systems, and equipment to complete tasks expediently.

Ottawa, Canada Area

- Responsible for grading tests and exams- Provided critical feedback to students- Communicated with the professor and ensured the integrity of the marking scheme was consistent

Ottawa, Ontario, Canada

- Used analytics, graphs and historical data to create recommendations to improve the program- Maintained and improved a team level Access database- Responsible for updating marketing materials, internal reports and email lists

Ottawa, Canada Area

- Prepared internal financial records for analysis and reporting on a $35,000 budget - Maintained financial transparency through open access financial records and ledgers- Ensured the community service goals of $20,000 for Relay For Life were met for the 2017-18 fiscal year

Ottawa, Canada Area

- Collected data from documents to be used in a statistical model of estimating phases in Major Capital Projects- Used PowerPoint to present ideas and statistical models to colleagues- Used advanced Excel functions to solve problems