Writing reports for advisers recommendations, calling 3rd parties in order to chase information requests, calling 3rd parties to get policy information, generally supporting advisers in everyday tasks.

Answering calls from clients with varied queries, replying to emails and direct emails from clients with concerns/queries, booking appointments with advisers for clients that need them, answering low level financial queries, statistical tracking using Microsoft Excel

Taking calls from disgruntled clients, upselling pre-existing clients, helping clients to renew contract, improving clients experience, statistical tracking using Microsoft Excel.

General shelf stocking, Running the tills, dealing with unhappy customers/refunds, stock-taking, listing online orders, organizing the stockroom, drawing up rotas, hiring new employees, dealing with complex shop demands, keeping sales targets on track

General shelf stocking, Running the tills, dealing with unhappy customers/refunds, stock-taking, listing online orders