I am a highly effective, outcome driven, resilient and enthusiastic Operations Manager with extensive business developments achievements fostered through a client-centric approach for success. I command a robust industry track record based on more than twenty years of experience in the residential building & construction sector. I am a broadly skilled operations manager, sales & marketing manager, group design manager and design & drafting manager. I offer a determination to get the job done no matter the situation. I have an excellent track record in design, people management, business development, governance, risk control and supervision skills coupled with outstanding financial management and an ability to lead teams in driving the success of operations. Delivering top-level service is my strength and I thrive in a diverse and fast-paced environment. My experience and training, together with my passion for building a culture of innovation and quality, have all served to help make me a highly effective leader and strategist. My experience and training, together with my passion for building a culture of innovation and quality, have all served to help make me a highly effective leader & strategist. In an environment with constantly changing demands, I stand among managers who drive the progress of continuous improvement by using superior analytical skills and effective organisational management. I am highly adept in delivering quality improvements and process optimisations to accelerate overall business success. I am also a strategic thinker who thrives on being an integral part of planning and direction setting to improve processes; drive performance and growth, achieve positive results and ensure continued success. I am capable of managing manifold projects while maintaining the highest standards of quality and service in every undertaking. I am articulate, pragmatic, commercially minded, analytical and solutions-focused, with exceptional drive and enthusiasm. I exhibit a strong ability to think critically and promptly solve problems, collaborate, drive strategic growth and successfully manage key stakeholder relationships. My years of experience in collaborating with essential stakeholders at every level have improved my natural interpersonal and leadership skills, further enabling me to successfully empower and reinvigorate teams in achieving organisational objectives and generating and implementing ideas for continuous improvement.
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Operations ManagerForma Homes Jun 2024 - PresentMyaree, Western Australia, Australia -
Owner/ManagerPlanning To Build 2008 - PresentPerth, Western Australia, Australia• Continuously and successfully collaborated with private clients in order to design their homes or investments.• Engaged in running a profitable design and drafting company (Planning to Build) outside the full-time employment since 2008.
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Operational StrategistSummit Homes Group Mar 2023 - Aug 2024Perth, Western Australia, Australia -
Group Operations ManagerSsb Group Mar 2022 - Mar 2023Perth, Western Australia, AustraliaIn this role I manage budget and cost control holistically and down to an individual job level as well as oversee budgeting, reporting, planning and auditing, as needed. I thoroughly analyse profit margins on a group wide & job by job basis and submit weekly reports of key business statistics to the Managing Director. I build alliances and partnerships with other organisations. My task is to successfully identify, lead and manage continuous improvement initiatives. I develop, implement… Show more In this role I manage budget and cost control holistically and down to an individual job level as well as oversee budgeting, reporting, planning and auditing, as needed. I thoroughly analyse profit margins on a group wide & job by job basis and submit weekly reports of key business statistics to the Managing Director. I build alliances and partnerships with other organisations. My task is to successfully identify, lead and manage continuous improvement initiatives. I develop, implement and review operational policies and procedures, as required. I also Manage the implementation of marketing material as presented by the sales team. My duty is to help promote a company culture that encourages top performance and high morale. I consistently engage in ensuring excellent workflow procedures to maximise production. I precisely identify and address key performance gaps and opportunities for the company.My task is to manage department heads and processes from customer acquisition through to construction. I work with the management team to determine values, mission and plan for short and long-term goals. I ensure all legal and regulatory documents are filed and monitor strict compliance with laws and regulations. I also engage in strategic workforce planning as well as supporting worker communication with the management team. Finally, I accurately identify operational risks within the business and introduce controls to minimise the risk and potential impacts. Key Achievements:• Regularly chaired management meetings and discussed ways to improve existing systems and implement new systems to considerably improve business and client experience. • Returned the business to profit in a challenging economic environment.• Successfully created an agile workforce by cross skilling team members. • Implemented Standard Operating Procedures across the business that resulted in an increase in productivity. Show less -
Design Group ManagerSsb Group Oct 2020 - Mar 2023Perth, Western Australia, AustraliaIn this role I successfully oversee the design projects, from start to finish and project manage on site production to ensure a strict adherence to budget and timeline constraints. I efficiently pitch ideas and the creative vision to the client and developer. Once approved, I effectively communicate the project outline to the design team.I effectively manage the design department. In the course of my duties, I design homes to meet the marketing needs of each brand. I also review and… Show more In this role I successfully oversee the design projects, from start to finish and project manage on site production to ensure a strict adherence to budget and timeline constraints. I efficiently pitch ideas and the creative vision to the client and developer. Once approved, I effectively communicate the project outline to the design team.I effectively manage the design department. In the course of my duties, I design homes to meet the marketing needs of each brand. I also review and implement new Australian standards and NCC amendments. My task is to effectively manage the end-to-end process of the display home program from design to open across multiple brands. I am responsible for all new product creation; the design of, quality of and interior fitout of the display home program. I am also tasked with interpreting abstract business concepts and client briefs and effectively turning them into creative ideas. Finally, I regularly engage in meeting with clients, land agents and developers to discuss their product needs and deliver effective solutions.Key Achievements:• Efficiently managed a team of offsite contractors to ensure desired service level for the department was maintained during the impacts of government grants and the pandemic.• Created a current on tread product that effectively increased lead creation.• Successfully implemented and maintained ArchiCAD BIM server across the group.• Successfully and consistently provided a quality building through constant onsite supervision. Show less -
Design & Drafting ManagerBen Trager Homes Feb 2013 - Oct 2020Perth, Western Australia, AustraliaIn this role I successfully managed a department consisting of 17 design, drafting and graphic professionals. I regularly acquired and maintained appropriate IT solutions, as needed. My task was to seamlessly managed the end-to-end process of the display home program. I was engaged in designing homes to meet the marketing needs of the company.I closely reviewed and implemented new Australian standards and NCC amendments. In the course of my duties, I closely liaised with other… Show more In this role I successfully managed a department consisting of 17 design, drafting and graphic professionals. I regularly acquired and maintained appropriate IT solutions, as needed. My task was to seamlessly managed the end-to-end process of the display home program. I was engaged in designing homes to meet the marketing needs of the company.I closely reviewed and implemented new Australian standards and NCC amendments. In the course of my duties, I closely liaised with other department heads in order to drive strategic priorities. I professionally managed the shutdown of the brand and supported team members in redeployment. I also managed team to provide timely and accurate working drawings for single and multi-storey construction. Finally I dealt with a design and compliance of a unique construction method being fully timber framed with a concrete upper floor. Key Achievements:• Successfully established the design and drafting department.• Set up a team of highly engaged team members who consistently exceeded set KPIs. • Efficiently managed the shutdown of the brand and supported team members in redeployment. Show less
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Operations, Design & Drafting ManagerRegency Living Nov 2007 - Feb 2013Perth, Western Australia, AustraliaIn this role I effectively managed a department of 6 design and drafting professionals in order to provide timely and accurate working drawings specialising in infill and multi-unit developments. I was regularly engaged in strategic workforce planning. Continuously acquired and maintained relevant IT solutions.I sourced and engaged external providers to support the implementation of a digital platform designed to manage the build from PPA to construction. This innovative platform… Show more In this role I effectively managed a department of 6 design and drafting professionals in order to provide timely and accurate working drawings specialising in infill and multi-unit developments. I was regularly engaged in strategic workforce planning. Continuously acquired and maintained relevant IT solutions.I sourced and engaged external providers to support the implementation of a digital platform designed to manage the build from PPA to construction. This innovative platform allowed for full visibility of progress and allowed for the automation of controls to ensure all milestones are completed within desired timeframes. I also reviewed and implemented new Australian standards and NCC amendments. My duty was to manage budget and cost control holistically and down to an individual job level, as needed. I successfully managed department heads and processes from customer acquisition through to construction. I effectively supervised the end-to-end process of the display home program from design to open across multiple brands. Finally, I was engaged in creation and governance of standard operating procedures to drive productivity across the business. Key Achievements:• Established the design and drafting department.• Effectively created an agile workforce by cross skilling team members.• Set up a team of highly engaged team members who regularly achieved and exceeded KPIs. • Implemented Standard Operating Procedures across the business resulting in an increase in productivity. Show less -
DraftspersonContent Living Nov 2003 - Nov 2007Perth, Western Australia, Australia• Effectively produced accurate working drawings while maintaining KPI targets.• Specialised in multi-unit developments.• Closely liaised with external contractors and professionals.• Regularly and efficiently checked work of junior staff members.• Created and developed design plans with projected timelines and budgets, as required.
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Luke Ransted works for Forma Homes
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