Overseeing 24/7 Medical & Motoring operations throughout UK & Ireland. Development of core business and network. Expansion of operations worldwide.MEDICAL SERVICES:- Doctor home visits anywhere in the UK & Ireland- Same-day clinic consultations- Specialist Consultant appointments- Dental consultations - Telephone & Webcam consultations- Obtaining & forwarding medication- Hospital admissions - Medical monitoring & reporting- Physiotherapy & other complimentary medical services- Guarantee & payment of medical expenses- Ambulance, medical car & taxi transfers- Organisation of repatriation arrangements- Air Ambulance, road ambulance & medical escorts- Organisation of local funeral & repatriation of deceased- Medical audit, cost-containment & catastrophic claims management- Advance of urgent funds- Taxis can be arranged & pre-paid anywhere in the World- Lost baggage localisation & delivery- Forwarding of essential medication- Urgent Message relay- Average doctor visit response time of 60 minutes - Unrivalled network of private doctors in the UK & IrelandMOTORING SERVICES:- Roadside assistance & repair- Recovery to garage, intended destination or home address- Specialist draining, flushing & replenishing misfuelled vehicles- Windscreen/Glass repair & replacement- Obtaining repair estimates, monitoring repairs & sourcing spare parts- Arranging hire cars, hotel accommodation & onward travel arrangements- Environmental Vehicle disposal - Repatriation to any European country - Safe overnight vehicle storage- Average response times of 45 minutes - Cars, Motorcycles & Commercials

International coordination of medical & motoring assistance cases for UK insured travellers falling ill or suffering a vehicle breakdown whilst abroad. Liaising with hospitals, obtaining medical reports, coordination of agents, organisation of medical repatriation including medical escorted and air ambulances. Organisation of vehicle roadside assistance, recovery and repatriation throughout Europe. Ensuring all assistance is provided in a timely and cost effective manner within the confines of the policy wording.

'Onecall' Inbound call handler for Motor, Travel & Household products. Capturing new claims data, organising nationwide vehicle recovery, instructing local car repairers, organising courtesty cars. Organising household glass repairs/locksmiths. Instruction of loss adjustors where appropriate.