Luke Shields Email & Phone Number

Houston, Texas, United States

As a member of the Clerks and Checkers union, local 1351, my duties on the waterfront include;Keeping a complete and accurate record of the containers and cargo being loaded or discharged from a vessel as the stowage plan assignsA dedication and focus to the safety of myself and all others around meDispatching drivers in a manner insuring prompt and accurate delivery of containers and cargo between the vessel and container padsDirecting the crane operator, whipmen, and drivers to ensure complete, accurate, and prompt completion of all work necessary

College Station-Bryan Area

This position was focused on providing our commercial customers with the highest caliber of customer service. This was achieved through;Managing and dispatching delivery drivers and fleet vehicles with dedication to prompt delivery times, and complete and accurate delivery of products requested.Providing an open, direct, and immediate line of communication to our commercial customers to insure a prompt and reliable means of service.Maintaining a professional appearance and attitude, with a commitment to satisfying our customers, and achieving the companies goalsCommunication and problem solving skills necessary to satisfy our customers needsA full understanding and knowledge of the services, products, and the automotive systems those products work within

Bryan–College Station, Texas, United States

This role put me in a leadership position and required the complete operational oversight of the stores being managed. Duties included;Generating leads and cold calling businesses to grow our professional customer sales.Recruiting, onboarding, and training employees to meet theirs and the companies goalsComputer skills, and understanding of all computer programs involved in sales, record keeping, inventory control, as well as online, and corporate sites and services.Maintaining a professional appearance and attitude, with a commitment to satisfying our customers, and achieving the companies goalsKeeping a complete and accurate record of the stores operations, assets, inventory, and personnel, and providing reports of those and other key performance indicators to company leadership daily.Achieving daily, monthly, and annual performance goals in sales, training, and customer service set by company leadership.Consistent and fruitful sales calls to commercial customers, with the goal of growing their businesses along side oursProviding an example for team members in excellent customer service, superior product knowledge, and dedication to reach the companies goals.

College Station-Bryan Area

This position required excellent customer service to retail and commercial customers, to meet their automotive needs, and exceed their service expectations. This was achieved through an in-depth knowledge on the products we sold, and the systems they work within, as well as the drive to accomplish the customers goals as well as our own with a win-win attitude, and staying focused on providing the friendliest and most reliable customer service in town.