I have completed my 3 year degree studying for a BSc (hons) in creative writing at the university of Bedfordshire. I have graduated with a 2:1 classification. I have spent my time working in various industry's including finance, sales, travel, hospitality, leisure and security industry sectors. My most recent job has had me working working in the finance sector for M and S bank as a case handler for PPI. During this role I developed many new skill, while building upon existing ones. Within this job I had a variety of responsibilities including working to a set Target, using complex systems to gather information and data, following guidelines and procedures and making sure my accuracy and quality were kept to the correct standards.