Luke Spears Email & Phone Number

• Monitor and evaluate contract progress through the analysis of expenditure data, deliverables, programmatic progress, closeout reports and other applicable data.
• Conduct ongoing monitoring and communication with assigned contractors and contract managers to ensure the contractors are incompliance with all contract requirements.
• Review contract change documents and make recommendations.
• Calculate and recommend imposing penalties or granting incentive to contracts according to the contract terms and conditions.
• Follow up with contract managers to ensure documentations is completed in a timely manner.
• Assist in the development of performance metrics, key performance indicators and service level agreements for contracts.
• Provide training and technical assistance on new and revised Lottery policies and procedures.
• Conduct analytical studies and prepare memos containing findings and recommendations, and impact statements on issues that include, but are not limited to the administration of Lottery contracts.
• Develop reports in response to inquiries from Division Managers, Contract Managers, Finance, Internal Audits, Lottery Executive Staff, members of the Legislature, Governor’s Office, etc.
• Develop and revise contract administration training materials.

Responsibilities included medical claim reviews for administration of benefits as set forth by the parameters of the respective policies; Analysis and Evaluation of medical information to ensure benefit payments are supported; Auditing of files to ensure accurate payments have been processed; Effectively train new hires so they can be up to speed and ready to increase department productivity; Ensure quality customer service; Communication with claimants and medical providers for clarification to files as needed; Assist claimants with documentation required for returning to work, thus reducing the amount of benefits required for payments due to addition of earnings.AccomplishmentsConsistently meet goals and turn times as set forth by the performance matrix.Due to consistent work quality and performance, high profile policies with specific performance guaranties were designated as part of my portfolio.2011 “Fleet Admiral of Ability” award recipient; received as recognition for expediting “return to work” documentation thus reducing company overhead throughout 2011.

Responsibilities included use of outside vendor systems for tuition calculations to ensure calculations were in accordance with the signed enrollment agreements; Process any refunds that may be applicable; Perform student entrance and exit interviews as required for federal funding programs; Disbursements of living expenses funds for students qualified to receive living expense benefits; Completion of “JL” and “RC” accounting functions to ensure accuracy of student accounts; Inventory auditing and tracking for student supplies that are directly tracked back to student costs for overall financing and funding packages.AccomplishmentsConsistently met goals and timelines set forth within the department thus ensuring adequate funding of private and government student loan programs.

during school months full time during breaks)Part and Full Time position held while pursuing continuing education; Responsibilities included handling and processing of loan fees for Small Business Loans to ensure accurate deposits and posting of millions of dollars to the banks fee income; Reconciliation of bank accounts handling fee income and fee payments; Provided excellent customer service to internal bank employees including Commercial Business Underwriters, Business Development Officers and Loan Processors as well as various other divisions within the bank; Managed temporary staff hired to complete special project involving conversion of loan files acquired as the result of a bank merger/acquisition; Provided reporting for department head for presentation to banks Senior Management.

Sacramento, California Area

Received award for heading project associated with mergers of other banks.Consistently met monthly deadlines with minimal to no mistakes.HomEq (Subsidiary of Wachovia Bank N.A.); during school months full time during breaks)Part and Full time position held while pursuing education; Responsibilities included completion of mortgage payments via incoming customer call requests; Consistently exceeded company standards for average call lengths; Accurate verification of incoming customer information to ensure payments were posted in a timely manner.

Bachelor Of Arts (Ba), Social Sciences

Associate Degree, Social Science