Gathers customer/partner insights, such as feedback around technical preferences, environments, business needs, competitive landscape), and maps architecture and digital transformation solutions to customer/partner business outcomes. Develops and expands existing impactful relationships with customer and partner architects and technical specialists, technical decision makers (TDMs), and business stakeholders. Guides other team members to focus on customer/partner experience through efficient delivery. Identifies and anticipates issues and advises customers/partners to operate and optimize performance in accordance with Microsoft best practices. Understands industry trends and the competitor's architecture solutions and identifies Microsoft's strengths over competitive solutions to drive conversations with customers/partners and convince them of solution. Generates new ideas for changes and improvements to existing intellectual property (IP), technologies, and processes for designated customers/partners. Shares ideas, insights, and strategic technical input with technical teams, internal communities across the field, and the larger virtual team across Microsoft using a thorough knowledge of specific Microsoft products and their context in the competitive landscape.

Responsible for the development and readiness of Support Engineers to assist customers with issues involving core azure infrastructure technologies. Own case management duties which include technical reviews/triages, incoming inspection of SIEs(Service Impacting Event), case progression and impact to customer wellness. Drive technical collaboration and engagement with Product Group to ensure resolution in a timely manner.• Revamped Connectivity Specialist Training so that it could be delivered with DevTestLabs using only one Azure subscription, which decreased cost while dramatically increasing training efficiency and impact.• Held daily training sessions to help other engineers’ study and prepare for the AZ-900 and AZ-103 for 1 ½ hours of personal time per day, vastly improving engineer’s knowledge of Azure and helping them become better support engineers.• Trained and mentored 19 new hires in Las Colinas, decreasing ramp up time and increasing productivity & efficiency in troubleshooting IaaS related issues.• Collaborated with Windows Virtual Desktop team during COVID-19 Pandemic to train VM pod engineers and provide resources to help mitigate huge increase in case volume of over 300 cases

Support Escalation Engineer on the Azure Virtual Machine IAAS team within Global Business Support. Collaborated directly with developer customers who range from small software developers to global Fortune 100 corporations. Collaborated closely with other engineers to debug, troubleshoot, correct code, and create solutions. Document solutions and work with the operations team and product groups to improve Microsoft Azure services.• Became a Connectivity SME after only 6 months of experience, well known for very effective and efficient troubleshooting of all connectivity issues.• Nominated to lead and train engineers as a Connectivity Specialist trainer, consisting of a five-day training course to reduce engineer ramp up time and more effectively troubleshoot connectivity problems. • Helped develop Linux training content for Connectivity training. Increasing the depth and breadth of knowledge delivered to new engineers.

Managed a fleet of 79 helicopters valued more than $1.5 billion dollars, providing supervision for the quality assurance and maintenance managements principles, practices and procedures across four organizations. Responsible for training, monitoring and coordinating the activities of 15 Aircraft Technical Inspectors and setting work priorities to meet customer expectations and Army guidelines. • Selected over 10 other well qualified candidates because of outstanding professionalism and expertise to serve as the Aircraft Maintenance Manager • Increased the organizations maintenance capability by 15% through mentorship, leadership and influence of over 300 Soldiers.• Received a score of 97% as the newly assigned Aircraft Maintenance Manager for the annual FORSCOM Aviation Resource Management Survey• Promoted a safe work environment which resulted in zero accidents or incidents to personnel or equipment.• Saved the Army $400,000 by identifying and submitting 17 product deficiency reports through meticulous inspections.• Accounted for $3,000,000 of company property with zero losses; resulted in consistent deployment readiness

Supervised National Guard and Reserve Component Aviation units mobilizing for worldwide combat deployment. Advised senior leadership on plans and procedures for aviation operations and related ground training activities. Provided oversight as program supervisor responsible for unit readiness training in Theater Specific Individual Readiness Task (TSIRT) training, mobilization, lane training, maintenance readiness and staff operations. • Trained partner organizations, to include over 1,200 National Guard and military Reserve personnel, in aviation programs, operational requirements, and resource allocation for use in a global environment.• Recognized by executive leadership as an instructor for expertise which was critical to the training, standardization and validation of over 50 junior instructors. • Conducted performance reviews and tests for 48 personnel resulting in 100% of aviation crews receiving qualified ratings during 240 flight hours. • Tracked, scheduled, and provided oversight to company vehicles and support equipment valued more than $1.2 million and coordinated the monthly maintenance of over 26 vehicles and 2 trailers. • Identified and consolidated excess company material, including over 232 individual pieces of equipment, to produce an internal cost savings of $343,000.

Served as the Army’s ambassador within the community developing a network of influencers to include parents, educators and community officials in five high schools and six colleges throughout an area of 61 square miles with a population of over 600,000. Recruited, determined applicant eligibility, counseled applicants on programs and options, prepared enlistment applications, and processed qualified applicants to enlist in the Army and the Army Reserve.• Devoted over 400 hours of personal time to training and mentoring the JROTC cadet color guard teams as they achieved top honors in Broward County.• Doubled entry level employee processing in one year, led 3 independent training events, and enrolled 37 prospects in the Concurrent Admissions Program to promote higher education. • Comprehensive understanding of recruiting and canvasing efforts resulted in a 12% increase in applicant acceptance over the fiscal year. • Utilized in person interviews, phone conversations, and email correspondence to connect with potential candidates; increased quality market share by over 48% during the fiscal year.

Armament, Avionics, and Electrical Systems Supervisor on the AH-64D Apache Longbow Helicopter. Responsible for the supervision, training and professional development of nine employees to include technical diagnosis and repair of aircraft systems on 24 AH-64D Longbow Helicopters. Ensures work standards, safety procedures and operational policies are followed in accordance with all technical manuals, field manuals, and Army regulations.

The MSSA program is a full-time, 16-week program that includes academic and technical training, certification testing and practical exercises aligned to meet urgent industry needs for Information Technology professionals.