Luke Suring Email & Phone Number

Portland, Oregon Area

Organize, correct and process sales contracts for entry into database. Enter contracts into database.

Beaverton, Or

Answer incoming phone calls from customersAssist with troubleshooting and resolving customer issues Schedule repair or shipment of replacement parts as neededDocument all interactions with customer using proprietary logging software

Wilsonville, Or

Prepare documents to be scanned by removing staples and flattening papersReview scanned documents to ensure legibility and client specifications metRescan and reorder documents as needed according to client specifications

11/2009 ­ 7/2010: Premiere Radio Networks Network Operations Center ­ Sherman; 461-5409 Most Recent Position: Streaming CoordinatorDuties included: Keep network satellite uplink operating within required parameters Ensure content delivery to affiliate stations within national network Assist network affiliates with issues when they contact the N.O.C. Troubleshoot issues as necessary to maintain consistant content quality and delivery Perform hourly, daily and weekly checks and maintenance on equipment Monitor streaming functions of N.O.C. operational and troubleshoot issues as they arise Maintain current documentation of all procedures and information related to streaming department in N.O.C. Act as on-call emergency contact for streaming department

10/2005 – 9/2006: Guitar Center - Sherman Oaks, CAStore Manager: Steve Thalier – (818) 990-8332Sales - Pro Audio/Warehouse:Sales floor duties included: Utilize customer service skills to assess and meet customer needs and expectations Perform cash handling responsibilities Revisit previous customer relationships to guarantee satisfaction Design and devise product marketing strategies Assist with maintenanceWarehouse duties included: Receipt and invoicing of daily shipments Incorporation of product statistics into a barcode scanning system Evaluation and assessment of pricing product and categorization within storage facilities Perform maintenance and organization of the warehouse Assist customers with post-purchase follow-up

10/2003 – 8/2005: ValSurfStore Manager: Damon Richards – (818) 769-6977Ski/Snowboard Repair Tech / Receiving:Duties included: Perform retail maintenance and repair service on skis and snowboards Assist and assess customer needs previous to equipment rental Ski, Snowboard and Accessory sales Inventory receiving, pricing and distribution to the clients additional three locations

Certification, Audio Engineering

Associates, Retail Management

High School Diploma