Luke Taffuri Email & Phone Number

Scottsdale, Us

►Responsible for initial startup of operations including, legal and regulatory, banking, merchant account, insurance, 3PL contacts, software, commission plan design and implementation. ►Manage all operations; helped design and produced product lines.►Built team qualified to position Company for success, and currently work remotely overseeing customer service, outsourced IT, 3PL distribution of orders and timely shipments, and commissioning process.►Manage Supply Chain, inventory levels, determine quantity available warehouses to help meet customer demand.

Chula Vista, California, Us

►Recruited into the role to provide strategic leadership of the growth and development of sales performance across 15 different international markets for this multi-dimensional consumer products company. ►Oversaw the improvement of the underperforming international markets division; implemented turnaround management established operational structure and drove change management to deliver positive results in performance, productivity and profitability, resulting in a 15% increase in sales and improved profits.►Lead the development and implementation of sales strategies, tools and best practices to drive continuous improvement. Hold direct accountability for daily operations, including monitoring and maximizing budgets, sales forecasting and reporting, implementing policies and procedures and tracking key performance indicators (KPIs) to deliver performance improvements. ►Develop and lead a team of 15 direct and 100 indirect reports across the 15 markets. ►Prepared and implemented budgets for each market, totaling $8M annually for all markets combined, to analyze spending and enhance cost control/expense management while maximizing bottom-line profit. ►Analyzed and re-negotiated existing office leases, office build-outs, contracts and shipping rates, driving up to 23% in annual cost savings.►Assessed staff performance across each market and overhauled existing employees as required, onboarding highly qualified candidates to meet role requirements, resulting in improved performance and productivity. ►Redefined the sales organization, designing new sales programs and strategies, implementing KPIs and establishing goal-setting standards, which delivered improvements to the sales performance of up to 15%. ►Introduced Distributor incentive contests, yielding an increase in sales and Distributor engagement.

Phoenix, Az, Us

►Oversaw all company operations, including International Expansion, Supply Chain, Logistics, Customer Service, Commission Calculation and Payments, that produced over a Billion dollars in sales until the company was sold in 2017. ►Provided direct and indirect leadership of up to 400+ employees worldwide across multiple entities. ►Eliminated service disruptions during the integration process through the implementation and optimization of website functionality, ordering process and warehouse and distribution procedures. ►Spearheaded the introduction of new Customer Relationship Management (CRM), online document library for Customer Service and a survey system, resulting in improved call productivity of 5%, as well as performance enhancements. ►Directed the transition of IT systems to cloud-based systems, resulting in 18% annual cost savings. ►Designed and implemented a new field compensation structure, leading to a 14% increase in sales within 30-days. ►Restructured inventory review and control process, reducing on-hand levels and enhancing supply chain operations. ►Onboarded, an outsourced company, to handle order fulfillment and warehousing for 3 locations, resulting in a 9% reduction of costs and faster shipping times to end consumers.

Phoenix, Az, Us

►Progressed internally to drive performance and productivity improvements across the organization. Built and managed strong partnerships with cross-functional teams, stakeholders and other executives to drive the introduction and ongoing enhancement of new strategies and technologies for delivering profit and growth results. ►Directed the launch and expansion of 26 new international markets located in Asia, Latin America and Australia; conducted extensive research on all markets, managed international office set-up process and integrated company systems, resulting in a 35% increase in annual sales volume. ►Partnered with Oracle team to implement a new $10M system supporting all customer-facing business areas, including Accounting, Supply Chain, Commission Plan. Managed all project aspects, delivering on time and under budget by $500K. ►Orchestrated the relocation to Arizona by securing temporary rental property to conduct operations during the construction of a 75K sq ft home office.

Phoenix, Az, Us

►Fulfilled key role as first FreeLife employee holding responsibility for multiple operational tasks including company computer system infrastructure, talent acquisition, talent development, department oversight, warehouse supply and demand management, and weekly/monthly commission reviews. Key Achievements: ►Led explosive growth by aligning operations needs with growth in volume following FreeLife’s bing featured in Success Magazine’s Fastest Growing Companies in 1995.►Oversaw smooth relocation of company’s office to new 25,000 square foot office building to accommodate growth needs.►Initiated procedures for opening first international markets.