Luke Thornton Email & Phone Number

Visiting customers who have logged a complaint with a furniture retailer, at their home, to inspect the items, establish the reason for the customer’s dissatisfaction, assess the furniture to determine responsibility for the fault and undertake repairs, where appropriate.I am responsible for scheduling customer appointments, by calling customers the day.

I was self employed, working on a temporary contract basis for FIRA. I was based at Concorde Logistics, Magna Park, and contracted to the Harvey’s account, as an upholstery expert.This role involved:-Assessing all upholstery and cabinet customer returns. Examining and establishing the reason for the return, determining whether it was a manufacturing fault.

Leicester, England, United Kingdom

I was employed as a Furniture Technician specialising in Upholstery. My main responsibilities included:-Demonstrating very high levels of customer service to clients Working under my own initiative to meet client deadlines and managing customer expectations.Ensuring all furniture repairs and restorations are carried out to the highest standard.Undertaking.

Hinckley, England, United Kingdom

I was responsible for managing the production team (26 employees) which involved all aspects of people managemnt as well as quality and production management.I was an active member of the Management Team.