6 Month Full Time ContractThe role assisted MTM staff both in the MTM HQ and the Projects offices working alongside the Rail Projects Victoria & Level Crossing Removals Offices. Key duties:• BAU ticket resolution from escalated unresolved Level 1 tickets• Assisting at times Executives deemed “high priority”• Support was given to users in a customer focused proactive manner• Participation in desktop, notebook and mobile phone related mini-projects and rollouts•… Show more 6 Month Full Time ContractThe role assisted MTM staff both in the MTM HQ and the Projects offices working alongside the Rail Projects Victoria & Level Crossing Removals Offices. Key duties:• BAU ticket resolution from escalated unresolved Level 1 tickets• Assisting at times Executives deemed “high priority”• Support was given to users in a customer focused proactive manner• Participation in desktop, notebook and mobile phone related mini-projects and rollouts• Installing, configuring, monitoring and maintaining Notebook and desktop software including operating systems and client-side applications• Administering and updating Active Directory where required• Various troubleshooting of issues i.e one being a Windows 7 Startup repair issue by being the first to locate the repair command• Site visits (Metro Stations in Victoria) when support required• Working in a fast-moving environment that meant ensuring the organization of all tasks was a strong key focus• This meant backlog of tickets/major issues were addressed as a matter of urgency and ensuring trust/confidence between IT and the Projects business units (Rail Projects etc..) coordinators were maintained• This trust maintained by using open & clear communication to the staff about ETA’s of tickets logged• The observation of difficulties imaging machines at the Project Offices due to incorrectly configured network settings/protocols. Working with Level 3 SCCM team, an alternative method was identified, agreed and implemented within 1 week• Investigation of an ongoing printing issue at a major offsite Project Office found that stricter AppLocker policies implemented in a Windows 10 upgrade were affecting the print driver files. After liaising with Level 3 I was able to identify the blocked files and coordinate with them to amend the policy• Working with Networks team and Project Office Coordinators to implement Wireless Access at both Project sites Show less

Contract

Contract

Duties Included:• Provide Level 1&2 Help Desk Support for Melbourne based internal customers• Provide Level 1&2 Help Desk Support for Regional based internal customers• Provide exceptional customer service at all times• Prioritise allocated tickets to ensure customer requests are responded to in a timely manner• Problem solve daily intermittent issues, often at very short notice• Manage the Tech Bar when rostered (for walk up support)• Configure laptops and desktops… Show more Duties Included:• Provide Level 1&2 Help Desk Support for Melbourne based internal customers• Provide Level 1&2 Help Desk Support for Regional based internal customers• Provide exceptional customer service at all times• Prioritise allocated tickets to ensure customer requests are responded to in a timely manner• Problem solve daily intermittent issues, often at very short notice• Manage the Tech Bar when rostered (for walk up support)• Configure laptops and desktops for new starters (both Windows and Mac)• Complete CHOWN forms for new starter smart phone transfers where approved• Create user accounts and permissions for network and email access• Provision user phone extensions and voicemail• Disable account and wipe laptop/desktop for exiting employees• Add new users to IVR call groups• Modify IVR call groups where existing users change teams/positions• Resolve offline printers when required. Escalate to OPS if necessary• Provide urgent Audio Visual / Video conference assistance for meetings if required• Create updates to JIVE to document streamlining of procedures (eg. clearing cookies and cache from browser, expanding phone storage)• Create purchase orders and arrange purchase of new equipment• In addition, provide assistance to the Operations team as required (eg. during major Office relocation, during major functions Show less

Duties Included:• Providing Level 2 Help Desk Support to all Students & Staff (approx. 900)• General repairs and maintenance of laptops from two different manufacturers - Dell Latitude (13, E5250, E5570, E6220, E6230, E6440, E6530, E6540, E7240 (Touch/N-Touch Screen) XT3 & Optiplex 960)) & Lenovo (Yoga Thinkpad & 11e)• Liaising with both laptop manufacturers for parts supply, delivery and warranty• Working with the Systems Administrator to configure up to 300 new laptops each… Show more Duties Included:• Providing Level 2 Help Desk Support to all Students & Staff (approx. 900)• General repairs and maintenance of laptops from two different manufacturers - Dell Latitude (13, E5250, E5570, E6220, E6230, E6440, E6530, E6540, E7240 (Touch/N-Touch Screen) XT3 & Optiplex 960)) & Lenovo (Yoga Thinkpad & 11e)• Liaising with both laptop manufacturers for parts supply, delivery and warranty• Working with the Systems Administrator to configure up to 300 new laptops each year. This involved the removal of the standard OS image and its replacement with the Marist-Sion OS image using Microsoft’s Configuration Manager over Ethernet• Mentoring Trainees, including a special needs trainee• Removal of Marist-Sion image and preparing “Out of Warranty” laptops for resellers• Assuming the Systems Administrator role for three weeks whilst they were on leave in September of 2016• Basic assistance with daily, weekly and monthly backups. This included loading, unloading and inventory management of all backup tapes• Resetting of Student or Staff passwords if forgotten or locked out• On-going maintenance of printers and scanners to ensure consumables were replaced and paper jams cleared• Coordination with external service representatives for resolution of any printer and scanner technical issues• Ensure projectors and electronic displays were working at all times. Replaced projector globes as needed• Provide assistance with IT setup for internal and external functions Show less

June, 2006 (approx. 5 - 10 hours per week)Duties include;Customer serviceCash managementRegistersLay-byReceivingDispatch