Luke Vaughn Email and Phone Number
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As a Senior Business Analytics Manager and Strategy Lead for Intelligent Automation at PNC, I leverage my analytical skills and communication abilities to address complex business challenges and deliver value-added solutions. With over 4 years of experience in this domain, I have a proven track record of leading successful automation projects that enhance customer satisfaction, reduce operational costs, and increase revenue opportunities.I manage a talented team of Product Owners, who collaborate with various stakeholders and partners across the organization to implement RPA, Virtual Assistant, and Doc.Ai technologies. Together, we have achieved $35+ million in benefits by automating controls, mitigating risks, and establishing scalable architectures for different product and customer segments. I am passionate about shaping and reshaping strategies, scrutinizing proposed solutions and workflows, ensuring timely milestones, and executing against our key priorities. My goal is to drive business growth and efficiency with automation at PNC.
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Senior Product OwnerPnc Jul 2024 - PresentPittsburgh, Pennsylvania, Us
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Senior Business Analytics Manager & Strategy Lead - Intelligent AutomationPnc Feb 2022 - Jul 2024Pittsburgh, Pennsylvania, Us
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Business Analytics Manager & Strategy Lead - Intelligent AutomationPnc Mar 2021 - Feb 2022Pittsburgh, Pennsylvania, Us
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Strategy Lead, Intelligent AutomationPnc Feb 2019 - Mar 2021Pittsburgh, Pennsylvania, Us
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Senior Portfolio Analytics & Strategy AnalystPnc Apr 2018 - Feb 2019Pittsburgh, Pennsylvania, Us
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Consultant & AnalystTeksystems Nov 2017 - Apr 2018Hanover, Md, Us -
Sourcing Analyst & Sharepoint DeveloperAccenture Feb 2016 - Nov 2017Dublin 2, IeLead, support, and manage medium to large spend sourcing projects.Contributing member to global automation team• Creator of several global add-ins to streamline work and tools for uniform data presentationLed member of global Data Subject Matter Expert team• Creator of multiple VBA driven documents to drive process improvement and streamlined work flows.• Led several trainings around topics of: data retention, data organization/presentation, VBA, SharePoint, and time/project management.Lead global SharePoint Subject Matter Expert• Created multiple sites used by global team• Enhanced current sites through reorganization and workflow creation• Migrated >10,000 documents/folders for site consolidation• Shored up and decommissioned multiple sites for cost savingsConduct use case analyses to perform process/analytic alignment• Led interviews to collect user stories• Work tirelessly to understand obstacles• Brainstorm and presented available options• Constructed tools based on input• Collected feedback/bugs via UAT• Implemented my solutionCreated multiple documents that are fully automated using VBA and have complete functionality with multiple databases. -
Marketing & Data AnalystEdmc Jan 2015 - Feb 2016Pittsburgh, Pa, UsLead and owned the creation of Marketing/Outreach Program• Gathered input from leadership to understand requirements and parameters• Mined and scraped databases for historical information to propose path forward• Created HTML driven email templates in Adobe Creative Suite that were used with ExactTarget• Composed document verbiage that would be sent to customers/students• Built custom template documents to streamline, standardize, and control data/outputs• Tracked and reported on program status, progress, and outcomesAnalyses• Created a rigorous and detailed six month analysis that reviewed every KPI within the marketing program to enhance the process and set baselines. Process Improvement• Created analyses and made recommendations that translated into shifting of hours, tools for staff coaching, increase in customer contact rate, employee satisfaction, decrease in missed opportunities, and allowed the departmental Service Level peak and sustain 95%+ level. Ad hoc Requests• Worked with Data/IT team to build CRM program, complete beta testing, update testing, troubleshooting issues, and UAT.• Extremely familiar and comfortable with short deadline projects/requests from executive leadership -
Analytics Specialist, Supervisor, And Automation LeadEdmc Mar 2012 - Nov 2014• Created/Developed sound solutions for our partners by using data analyses, key performance indicator evaluations, and process improvement recommendations• Elicited project requirements and expectations for analyses from leadership, stake holders, subject matter experts, and end users• Mapped processes and workflows through Visio to reach unified conclusion and final product• Managed expectations by understanding the technological flexibility of SharePoint, Excel, Outlook, Access, etc.• Extremely familiar with resolution of staff/customer concerns, developing solutions, bridging the outcome gap, and instituting updates• Owner of 60+ SharePoint sites and charged with ensuring they were fully functional, met the guidelines of compliance and legal standards, and captured departmental efforts and additions• Successful trainer on policies, processes, procedures, technology and standards both in personal and remote sessions• Well versed in determining, mining and reporting on new measures and benchmarks• Successful communicator with all partners and customers to inform them of changes, updates and new initiatives, which includes creating and presenting information to the Executive Board within the company• Ensured the needs and vision of our partners and customers are in the foundation of the processes we create and roll out• Provided 1:1 coaching to employees through phone observations, audits and professional development.• Measured department/team/individual KPIs for monthly/quarterly/yearly reviews
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Academic AdvisorEdmc Aug 2011 - Mar 2012- Provide exceptional customer service to all students while supporting and encouraging them to progress in the education. - Met/exceeded all KPIs- Created department tracking document to map student communication.- Maintained consistent, direct contact with assigned student groups. This included conducting phone appointments to coach and counsel students in persistence issues.- Developed online and electronic communications to build rapport, identify barriers to success, set goals and developed action plans for academic success.- Worked with Academic Affairs to understand, monitor and convey all aspects of curriculum, sequencing, academic status and college policies and procedures for both on-ground and online students.
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National Admissions RepresentativeEdmc Jun 2010 - Aug 2011Completed outbound calls and fielded incoming calls from prospective students.Discussed educational interests, concerns, and offered suggestions for their career interests.Established a firm understanding of Excel, CampusVue, CARs & PACE.
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Online Customer Service RepresentativeEdmc Mar 2009 - May 2010Worked with Liveperson to assist current, prospective and partners via Internet chat sessions. Earned Customer Service Award for the highest customer rating and highest % of "excellent" chat ratings from customers.
Luke Vaughn Skills
Luke Vaughn Education Details
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University Of PittsburghBroadcast Communication
Frequently Asked Questions about Luke Vaughn
What company does Luke Vaughn work for?
Luke Vaughn works for Pnc
What is Luke Vaughn's role at the current company?
Luke Vaughn's current role is Senior Product Owner @ PNC | Analytics, Strategy, Communication.
What is Luke Vaughn's email address?
Luke Vaughn's email address is lv****@****dmc.edu
What is Luke Vaughn's direct phone number?
Luke Vaughn's direct phone number is +141299*****
What schools did Luke Vaughn attend?
Luke Vaughn attended University Of Pittsburgh.
What skills is Luke Vaughn known for?
Luke Vaughn has skills like Microsoft Excel, Access, Sharepoint, Analytics, Customer Service, Academic Advising, Leadership, Team Leadership, Employee Training, Change Management, Staff Development, Training.
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