Luke Vitale Email & Phone Number

-- Developed, managed, and presently oversee a built-from-scratch e-commerce storefront offering clean supplements and serving as a hub for holistic health news, resources, and reports.-- Remotely manage local retail storefront; chiefly responsible for inventory management, marketing, & business operations.-- Promote, market, and advertise supplement products through various social platforms and funnels.

-- Develop, design, and revamp websites within CMS platforms such as WordPress, Shopify, Weebly & Squarespace.-- Implement basic CSS, HTML, & JavaScript programming to enhance website optimization.-- Utilize 3rd-party applications and integrations to refine workflows and maximize customer engagement.

Beverly, Massachusetts, United States

-- Manage over 330 SMB and Enterprise accounts as point of contact; actively maintain a customer repurchase rate over 80% within a 26-month span. Lead client consultations and utilize upsell techniques to achieve KPI's.-- Increased sales of office design services by over 37% within an 31-month span through effective up-selling and strategic support.-- Responsible for project management, direct marketing, account expansion, and communication with C-level executives and managers.

Beverly, Massachusetts, United States

-- Developed new business relationships with C-level executives and exceeded monthly revenue targets by an average of 14%; generated over $160k in new business revenue within a 6-month span. -- Provided leads and showroom customers with specifics of product and design services offerings; utilized problem-solving and active listening skills to discover pain points and make first sale. -- Initiated engagement with leads through CRM tools and generation of lead data.

Nashville, Tennessee, United States

-- Achieved a 100% membership closing rate over a 7-month span on memberships offered to 1st-visit customers and leads.-- Fulfilled sales quota of signing up at least 5 new members per week; utilized CRM, text, email, and phone software to manage member accounts and provide exemplary service. -- Engaged members as the point-of-contact for inquiries, requests, and concerns; managed member onboarding, implementation, retention, and expansion processes to drive member engagement and membership success. -- Developed and nurtured member relationships with monthly education on upcoming events, products, and services.

Nashville, Tennessee, United States

-- Implemented and managed ministry growth strategies via digital and direct marketing strategies.-- Collaborated with CEO in promoting BUD outreach events with non-profit partnership events, photo shoots, and outside marketing efforts. -- Shaped and developed weekly blog content to increase traffic to the website and social media channels.

Bachelor Of Business Administration - Bba, Music Business W/ Production Emphasis, Magna Cum Laude, 3.70 Gpa

Activities and Societies: University Ministries, Worship Team, CRU, BUD Ministries, Ultimate Club, Tennis Club, Intramurals, Antonio &.

Saas Customer Success Level 1 Certification, Customer Success Foundations

Learned onboarding techniques, retention strategies, and general customer success concepts within a tech-focused environment

German Minor, German Studies & Intermediate German

- Studied Intermediate German amongst international students for five weeks - Dwelled with a German host family in Berlin, Germany.

High School Diploma, Honors, Magna Cum Laude

Activities and Societies: Honors Program, National Honor Society, Fine Arts Intern, USLR Jazz Band, USLR Concert Band, USLR Worship Band.