• Oversee daily operations of 136-unit property consisting of Independent Living, Assisted Living, and Memory Care apartments.• Manage over 50 employees in the areas of Nursing, Dietary, Maintenance, and Housekeeping.• Successfully navigated and grew Shoreview Senior Living during COVID which was extremely challenging for residents, families, and employees.• Conduct new hire orientations and work directly with Human Resources.• Produce bi-weekly payroll for processing.• Produce monthly billing, ensuring that statements are on time 100% and payments received.• Provide all information for prospective tenants and give tours.• Sign leases with new tenants.• Address all concerns from tenants, tenant’s families, and staff members.• Work directly with Director of Nursing to ensure proper care is provided to all tenants.• Take part in Care conferences with families.• Ensure building and grounds maintain a high-quality appearance.

• Was the primary source for all maintenance and repairs at the facility involving electrical, plumbing, interior, and exterior work.• Effectively communicated maintenance decisions and worked toward resolutions with the Residence Director and personnel at the Select Senior Living corporate offices.• Maintained a quality, positive, and friendly relationship with over 90 residents.• Independently prioritized all tasks so that the facility was running efficiently.• Performed maintenance duties and answered emergency questions from staff from 8 buildings across the metro when performing on call duties.• Provided a safe environment for residents and complied to all safety standards with 100% adherence.• Responded to emergency situations in a timely manner.• Prepared individual resident rooms for resident turnover including electrical, plumbing, and aesthetic work such as painting and woodwork.• Maintained appearance of residence facility including resident rooms, recreational areas, kitchens, sitting areas, and bathrooms with attention to detail.• Continually performed and recorded routine building maintenance duties such as maintenance of refrigeration equipment, clean dryer vents, change furnace filters, check belts, test emergency lights, inspect fire extinguisher, and numerous other duties.• Scheduled and managed vendors and contractors as needed for the facility.

• First and primary source for all maintenance and repairs at the store involving electrical, plumbing, interior, and exterior work with 100% on time project completion and zero rework.• Lead corporate executives on store visits and was 100% accountable for the facility’s appearance (brand) and operation resulting in top 5% facility ranking among all Target stores and 50% improvement since April.• Independently managed workload of tasks associated with three previous associates.• Managed all relationships with vendors and contractors performing work at the facility.• Responded to emergency/Alert-One Facilities Management situations in a timely manner.• Safely operated power equipment such as human lifts, forklifts, stackers, pallet jacks, compactor, baler, HVAC, and other power equipment resulting in zero injuries.

Owner/OperatorCustomer Service• Managed and maintained 517 customer accounts with accurate records and data management.• Established high quality and ongoing relationships with customers and 77 repeat customers as owners moved residences.• Recruited and provided potential customers an average of 9 quotes per day during summer season.• Continually went above and beyond customer expectations (Angie’s List Super Service Award).• Designed irrigation systems per customer wants and needs.• In over 100 instances, provided alternative solutions to customers to comply within their budgets.• Met job completion deadlines with 100% on time completion record.Business Development• Provided unmatched attention to detail while installing and servicing systems.• Developed monthly and yearly budgets.• Provided billing for customers through the use of QuickBooks.• Purchased the appropriate type and amount of materials for upcoming jobs.• Ensured proper use, care, and inventory of company vehicles, equipment, and tools.• Hired employees in accordance with demand.• Provided supervision of employees: trained and evaluated the effectiveness of employees and assigned daily tasks of a staff of nine at highest Summer employment cycle• Ensured compliance with quality and safety standards.• Performed electrical and plumbing work on irrigation systems.• Troubleshot problems and made appropriate repairs.• Coordinated with other contractors to complete jobs on schedule.• Provided snow removal for commercial buildings with zero customer complaints.