Luke Walko Email & Phone Number

Bellevue

• Offer daily systems support to all employees including assisting with installation, configuration and ongoing usability of system hardware and software.• Set up computer workstations (desktops and laptops) for employees.• Respond promptly and professionally with excellent customer service to all direct, email and telephone support requests.• Troubleshoot, diagnose and resolve issues with desktops and laptops including network connections, blue screens and other hardware/software problems.• Comply with vendor specific maintenance procedures and configurations, installations, and best practices. • Create and maintain support documentation for common issues. • Manage hardware inventory, handle receivables, asset management and inventory tracking. Report stock issues to management and place product orders as necessary.• Keep laptop tracking spreadsheet and asset inventory tracking up to date with asset tag numbers and equipment information.• Manage the product lifecycle including retiring and recycling equipment.• Ensure the Computer Support Specialist Handbook is always up to date.• Perform inventory audits• Review Microsoft SharePoint information/ITWeb for any policy changes, process updates and related news on a monthly basis.• Reconcile monthly expenses with credit card statement

Greater Seattle Area

Responsible for maintenance/tracking/check out/in of company equipment while also providing phone call and walk up troubleshooting/resolutions. Coordinated employee moves, office openings, and closures including but not limited to moving desktop equipment, phones, and networking equipment. ⦁ Provided support through the ticket-based system "Heat" via Active Directory, SCCM (System Center Configure Manager), and Group Policy. ⦁ Answered and routed calls while creating tickets for each reported incident (approximately 10-20 calls per day)⦁ Configured, installed, and performed troubleshooting on Cisco desk phones through the Cisco Unified CM website along with mobile phone support (iPhone) dealing with maas360 setup. • Performed break-fix support for all company laptops, desktops, and All-In-One systems. ⦁ Performed hundreds of data transfer backups/restores through System Center "SCCM" and migrated company users from Windows 7 to 10. ⦁ Created, patched, and configured company printers. ⦁ Provided training and guidance to new hires. ⦁ Improved team’s hardware tracking by implementing SharePoint design to log all current assets.

Greater Seattle Area

• Field Engineer and Technician for Unisys providing on site Break-Fix repair on Dell laptops, desktops, and All-In-One systems to companies in the greater Seattle area.• Management of multiple clients each day of the week by calling and setting up appointments for on site repair.• Able to diagnose multiple machines at a time and provide accurate solutions on how to repair the system.• Assisted new hires, providing knowledge and training out in the field. • Troubleshooting Windows 7, 8, 8.1, 10, Ubuntu, and Linux systems

Redmond, Washington

• Perform test cases and run scenario based testing• Report issues through various bug tracking software• Keep in daily contact with Devs to plan sessions and coordinate tasks for the team.

Kirkland, Washington

• Surpassed expectations in both quantity and quality by logging hundreds of bugs each month.• Runs thorough test passes on a wide variety of content including environment and asset art. event functionality, and skills and balance.• Responsible for compiling requests and keeping strong communication with the developers.• Tracks and verifies alpha and player reported bugs as well as regressing bugs found internally

Redmond, Washington

• Utilized strong multi-tasking skills to perform various tasks at any given time• Tested and reported bugs for various titles, often performing a checklist on retro titles.• Attained certification/compliance testing experience