Luke Walsh Email and Phone Number

This role was to assist customers via telephone with issues they had with their Xerox devices and solutions. I supported a range of products from entry level production devices to production devices. I also supported a wide range of software solutions such as Freeflow core.I was also involved in hiring apprentices, produced training material for new Xerox apprentices and worked as a mentor to them to help them through their course. My daily duties mostly consisted… Show more This role was to assist customers via telephone with issues they had with their Xerox devices and solutions. I supported a range of products from entry level production devices to production devices. I also supported a wide range of software solutions such as Freeflow core.I was also involved in hiring apprentices, produced training material for new Xerox apprentices and worked as a mentor to them to help them through their course. My daily duties mostly consisted of:• Providing over the phone and remote support for software issues with Xerox printers & solutions• Assisting on-site engineers/analysts with issues that range from installing a driver to assisting a machine install• Interacting with customers via phone, email, remote tools or site visits• Promoting the use of remote tools such as WebEx and LogMeIn to my team• Producing and delivering training material for apprentices• Keeping customers logs up to date• Sharing knowledge with others members of the Xerox community (Internal Web board, knowledge bases)• Running software installs using remote technology• Remotely configuring customers networks and troubleshooting network problems that customers have with their Xerox equipment and suggesting fixes for non-Xerox related issues• Using and configuring virtual environments (VMWare) to test customer problems Show less

Level 3 and Level 4 apprenticeship in Information Technology My core role was to support customers via telephone with all software related issues they had with their Xerox equipment and solutions. I supported a range of products from entry level production machines to production machines like the iGen. I also supported a wide range of software solutions such as FreeFlow Core.

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