As a Customer Complaint Specialist at eir, Ireland's largest telecommunications company, I provide excellent service and support to customers through phone, email, and chat. I have a strong computer literacy and I use various software and tools to manage customer accounts, troubleshoot issues, and resolve complaints. I also have a knack for customer retention and sales, as I can identify customer needs, offer solutions, and upsell products and services that match their preferences and goals. Before joining eir, I worked as a Bar Supervisor at Mutual Enterprises Limited, where I managed a team of bartenders, ensured quality and safety standards, and handled inventory and cash flow. I also have experience as a Bartender at Linekers bar, where I delivered fast and friendly service, prepared drinks and food, and handled customer feedback.