Project-based role centred around systems, process and service improvement. Utilising continuous improvement methodology to improve workflows and enable colleagues to excel in their roles. Supporting and guiding users on best practice and systems' capabilities. Diagnosing and resolving issues reported by end-users.Regular duties include; performing and managing billing process for employment vetting checking service, production of monthly management information reporting for department director, production of ad-hoc reports to support other departments' workforce management, and fulfilling Freedom of Information Act data requests.Recent project work undertaken; Implemented an improved contract creation and issuance process to streamline pre-employment process and assisted in a year-long project to better measure employment vetting life cycle, with areas for improvement identified, implemented, and continuously monitored in order to realise benefits.

Responsible for administration of and providing support for systems including Oracle Taleo Enterprise, Peoplefluent VMS, Unify Horizon and Umbraco CMS. Providing analytics and management reporting to senior stakeholders within Capita Resourcing and Essex County Council.Responsible for contractual MI production and delivery providing Essex County Council with performance measurement data including KPI and SLA metrics.Managed IR35 implementation including calculation of new rates. Reported expected and realised impact. Provided ongoing advice and support to workers, hiring managers and colleagues.Responsible for investigation, reporting and resolution of technical issues in collaboration with central support teams.

Day to day administration of Lumesse Talentlink ATS and primary contact for technical issues. Management of 3000+ users, including candidates, contractors, hiring managers and colleagues. Configuration of forms and templates for internal and external use, including revisions and updates to processes and workflows. Adhoc business information reporting for clients, suppliers and colleagues from administrator through to director level. Diagnosis and reporting of incidents to relevant team or supplier for resolution when required. Testing and sign-off of resolutions and fixes. Providing face-to-face and remote assistance with application and login issues. Server and network configuration.Developed and mapped processes (Inc. system correction and debt reconciliation) to ISO 9001 standard. Liaised with counterparts in ECC, other Capita offices and the external supply chain to improve the debt recovery and reconciliations processes.

Processing contracts for temporary agency staff supplied to Essex County Council and other local government authorities. Duties include creation and extension of electronic and paper contracts, final compliance checks to ensure candidates have a right to work and due process has been followed. Other commonly performed functions include assisting candidates and colleagues with technical issues - particularly regarding timesheets and payment.

Working as an Administrator on AWR project and ongoing revisions with ad hoc duties including candidate compliance, contract creation and systems administration.

Working for an outdoor activity center; Responsible for meeting & greeting visitors including general public, handling queries/complaints by telephone and email, producing quotations and making bookings for the center. Additional responsibilities of ensuring website and literature is maintained and updated on a regular basis.