Luke Zettel Email & Phone Number

Toronto, Ontario

I am currently an associate relationship manager with the client services department. Providing support for relationship managers and clients on annual general meetings, stock enquiries and transfer issues.

100 University Avenue, Toronto, On, Canada

I am currently the head administrator of the inbound and outbound broker service delivery counter. I am also filing the role of stock clerk as I maintain the files which have been completed and are ready to be dispatched to the brokers. I have had the opportunity to learn and expand my knowledge on finance, particularly stocks and the transfer processes of financial assets. One of the most interesting aspects of my position is learning about the laws and regulations surrounding stock securities. So far in this role I feel as though my ability to work under pressure and prioritize tasks have been put to the test, however despite high stress situations both of these skills I am proud to say have improved.

Gimcheon, Gyeongsangbuk-Do, Korea

EPIK Foreign Language Teacher, Sinil Elementary School, Gimcheom, Korea 2015 – 2016• Independently conceived, organized and planned lessons, paying high attention to detail to meet the Korean government’s stringent standards.• Researched a variety of sources including threads and blogs to find material for lessons.• Obtained materials such as stationery and art tools for activities and games that complemented the lessons.• Instructed students and explained difficult concepts to co-teachers with low-level English communication skills. • Managed a classroom of 30 or more coed students – often independently or with limited input from co-teachers.• Independently planned and prepared long-term lesson plans; presented details on the materials, objectives, order of events, costs and logistics to school board officials and head teachers.

Oshawa

Ottawa, Canada Area

Ottawa, Canada Area

Assets Issuance Officer, Canadian Border Security Agency, Ottawa, ON Sept. 2014 – Apr. 2015• Issued controlled assets, such as badges, while navigating complex screens in the Corporate Administrative System (CAS). Processed 30 to 35 files per day to complete a very high backlog of work.• Corrected errors in issued controlled assets by un-issuing them, re-issuing them and consulting the appropriate personnel to enter the required details in the database.• Analyzed, organized and catalogued secret and top-secret documents and materials – exercising great care to release content to only authorized personnel since every floor had different security clearances.• Coordinated meetings, research, files and documents for large projects such as the retrofit of booths at the border.

Ottawa, Canada Area

• Completed internships with 3 MPs.• Organized and catalogued voters’ concerns, ranked importance of concerns based on statistics, and entered them in the database for an MP. Researched and prepared reports on the background and recommendations on addressing the concerns. Acted as a poll-scrutineer.

Oshawa

Analytical, diligent and detail-oriented professional who combines knowledge in large-scale bureaus and agencies with experience in using government systems such as the Corporate Administrative System (CAS). Obtained a Secret Level security clearance to handle controlled assets and top-secret documents. Leverages a keen eye for detail and exercises great diligence to release materials to only authorized personnel with varying levels of security. Understands areas of criminal law, Provincial Offenses Act, Landlord and Tenant Act, rules of civil procedures. Areas of Strengths: Advanced Time Management and Planning Skills Excellent Interpersonal & Communication Skills Strong Problem-Solving, Writing & Research Skills Advanced Skills in Word, PowerPoint and Excel Learns New Systems and Programs Quickly Highly Adaptable & Meets Tight Deadlines