Luke Yu, Cphr Email & Phone Number

Richmond, British Columbia, Canada

•Visitor Engagement and Information Resource: Welcomed and provided detailed information to visitors, students, and parents, serving as the primary point of contact for inquiries about STEM and coding programs, policies, and services.•Efficient Phone Operations: Managed incoming calls, ensuring prompt and accurate redirection to executive team members and instructors.•Appointment Coordination: Demonstrated exceptional organizational skills by scheduling appointments, including trial classes and interviews, ensuring a seamless experience for prospective students and parents.•Precise Record Management: Maintained meticulously updated records of student attendance, visitor logs, and essential administrative documents in alignment with institute standards.•Mail and Email Administration: Efficiently organized and distributed incoming mail, parcels, and emails, promptly responding to inquiries, or forwarding them to the appropriate personnel.•Support for Registration and Events: Played a key role in facilitating course registrations and actively contributed to the successful planning and execution of institute events, including parent-teacher meetings and STEM competitions.•Financial Transactions: Skillfully managed fee collection and payment processes, providing accurate receipts and maintaining impeccable financial records.•Facility and Office Maintenance: Upheld a pristine and organized environment within lecture rooms, the kitchen area, and the office space, ensuring a professional and welcoming atmosphere.•Tech Proficiency: Demonstrated proficiency in utilizing relevant software tools to enhance administrative efficiency and support the institute's STEM initiatives.•Promotion of STEM Values: Actively embraced and promoted the institute's core STEM values, fostering an environment of curiosity, innovation, and enthusiasm among students and parents.

Ethiopia

• Oversaw and administered comprehensive full life cycle human resources functions, providing guidance and support on a wide range of HR programs and initiatives.• Developed, implemented, and managed effective human resources programs and policies in alignment with the company's strategic goals and objectives.• Managed end-to-end recruitment process, including crafting compelling job descriptions, posting job ads, sourcing candidates, screening resumes, conducting interviews, and selecting top talent.• Provided expert guidance to the project management team and employees on the interpretation and application of human resource-related laws and regulations.• Coordinated and conducted regular employee performance appraisals, providing constructive feedback and identifying opportunities for growth and development.• Spearheaded employee engagement initiatives, including conducting employee surveys, facilitating feedback sessions, and organizing team-building events to foster a positive work culture.• Managed employee benefits administration, overseeing enrollments, changes, and terminations.• Designed and implemented customized employee training and development programs, as well as succession planning initiatives to ensure a skilled and prepared workforce.• Ensured compliance with all applicable employment laws and regulations, maintaining up-to-date knowledge of legal requirements.• Utilized data analysis to drive decision-making and provide targeted people solutions for enhanced team effectiveness.• Resolved employee relations issues with tact, integrity, and diplomacy, promoting a harmonious and productive work environment.• Successfully completed special projects assigned by management, contributing to the overall success of the organization.

Zhengzhou, Henan, China

• Assisted the Office Manager with seamless workflow and timely completion of tasks.• Verified and tracked all deadlines to facilitate smooth workflow and ensure timely completion of tasks.• Scheduled appointments and meetings with guests and made minutes of meetings.• Coordinated routine safety training for all employees to promote a safe and healthy workplace.• Controlled inventory proactively and ordered new supplies as needed to ensure that the office is adequately stocked.

Tanzania

• Played a pivotal role in recruitment efforts, including crafting and posting job advertisements, screening resumes, scheduling interviews, and conducting thorough reference checks.• Contributed to the seamless onboarding of new hires by preparing employment contracts, handling new hire paperwork, and conducting informative orientation sessions.• Maintained meticulous employee files and ensured accurate records in the HRIS system.• Orchestrated engaging employee engagement initiatives, such as dynamic team-building events and meaningful volunteer activities.• Provided valuable support in benefits administration, overseeing enrollments, changes, and terminations.• Coordinated and facilitated impactful employee training and development programs to enhance individual and team performance.• Assisted in the development and implementation of HR policies and procedures, ensuring compliance and alignment with best practices.• Collaborated in the coordination and execution of employee performance appraisals, providing valuable insights and feedback to drive professional growth.

Master'S Degree, Business Administration And Management, General

Bachelor'S, English(International Business)