Technology and Network Manager with a proven record in managing and business technology systems. Highly motivated, results-oriented, and focused on long term stability and growth. Committed to the delivery of high quality customer-focused services and support exceeding customer requirements and expectations. Ability to work productively and manage a team to achieve short- and long-term objectives and goals. Skilled in:• All facets of IT Management• Expertise in planning, development and execution of IT strategies• Project management• Budget, policy and procedure administration• Proven experience negotiating with suppliers and vendors within budget and time constraints• Ability to build relationships, educate and influence key internal and external stakeholders• Knowledge of ITIL framework• LAN and WAN administration experience• Team management, training and review• Proven ability to identify, communicate and implement initiatives within a structured environment• Experience in establishing and managing ICT services in small and medium sized organisations• Resource management, including leadership of ICT teams and external vendors• Experience with IT infrastructure lifecycle planning and execution• Excellent interpersonal, oral and written communication skills• Ability to multitask, prioritise and manage multiple activities simultaneously• Leverage experience and skills to contribute to broader IT decision making• Helpdesk management (SLAs and KPIs)• Client technical support and training• Advanced fault finding and resolution