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Luke A. Email & Phone Number
Technical Escalations Specialist
at
Thinkific
1 work email found
@shopify.com
LinkedIn matched
✓ Verified May 2026
4 data sources
Profile completeness 100%
Current company
Role
Technical Escalations Specialist
Location
Cambridge, Ontario, Canada
Company size
Who is Luke A.? Overview
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Quick answer
Luke A. is listed as Technical Escalations Specialist at Thinkific, a company with 389 employees, based in Cambridge, Ontario, Canada. AeroLeads shows a work email signal at shopify.com and a matched LinkedIn profile for Luke A..
Luke A. previously worked as Product Support Specialist at Thinkific and Technical Support Specialist at Vidyard. Luke A. holds Associate'S Degree, Computer Programming/Programmer, General from Conestoga College.
Company email context
Email format at Thinkific
This section adds company-level context without repeating Luke A.'s masked contact details.
{first_initial}{last}@shopify.com
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AeroLeads found 1 current-domain work email signal for Luke A.. Compare company email patterns before reaching out.
Profile bio
About Luke A.
With a strong background in customer service and a knack for troubleshooting software issues, I am committed to providing top-notch support and advocating for customer satisfaction. Throughout my journey, I've excelled in understanding customer pain points and crafting tailored solutions to elevate their experience.Working at Shopify, I honed my customer service skills resolving challenges and questions promptly, solving upwards of 30 tickets a day over chat and phone. At Vidyard, I further developed problem-solving abilities and enhanced my technical acumen. My tenure with Lone Wolf Technologies was the most important, becoming an indispensable employee. Resolving 200+ Tier 1 escalations monthly, escalating 100+ proven bugs and 25+ product requests, creating and updating knowledge base, and supporting C-Level clients are some of the qualifications that I can bring to your team. Throughout these experiences, I've mastered essential tools like ZenDesk, JIRA, Browser Developer Tools, APIs, and Web Programming. I'm passionate about leveraging my expertise to deliver exceptional support and drive positive outcomes for both customers and businesses alike. Outside of my professional life I enjoy hikes with my dog, cooking and spending time with friends & family.
Listed skills include Illustrator, Jquery, Jquery Ui, User Experience, and 18 others.
Current workplace
Luke A.'s current company
Company context helps verify the profile and gives searchers a useful next step.
Thinkific
7 roles
Luke A. work experience
A career timeline built from the work history available for this profile.
Product Support Specialist
Current
Jun 2024 - Present
Technical Support Specialist
- Delivered exemplary customer support, meticulously documenting all interactions.- Utilized SQL to extract information from the Vidyard Database and address challenges.- Assisted customers in the utilization of the Vidyard API to overcome obstacles.- Logged bugs into JIRA and submitted enhancement requests to drive product refinement.
Feb 2023 - May 2023
Enterprise Support Specialist
- Resolved 200+ tier 1 escalations monthly via phone and email.- Maintained a Customer Satisfaction (CSAT) score exceeding 9.0.- Meticulously escalated 100+ proven bugs and 25+ product requests, working closely with the product and engineering team.- Delivered exceptional support to C-Level and Enterprise clients- Tested 300+ CREA WEBForms to ensure no.
Oct 2021 - Feb 2023
Web Designer
Freelance
Meet with small businesses to provide web services. Services included website design and development including ecommerce, basic digital marketing, website graphics.
Aug 2020 - Oct 2021
Enterprise Support Specialist
Providing exceptional technical support to enterprise clients in the real-estate industry. Diagnosing and fixing technical challenges, answering escalations to provide solutions. Entering tickets and meeting with developers to better understand new and existing bugs.
Feb 2019 - Aug 2020
Customer Success Specialist
- Responsible for closing 30+ chat tickets, or 15+ phone tickets daily.- Received a 98% customer satisfaction rating.- Comprehensive understanding of available 12 Shopify themes.- Assisted clients with diverse topics including SEO, domain & email hosting configuration, and third-party app installations.- Acted as the Point of Contact for 10 team members.
Jun 2016 - Dec 2017
Team & coworkers
Colleagues at Thinkific
Other employees you can reach at thinkific.com. View company contacts for 389 employees →
KC
Keshia C.
Colleague at ThinkificMontreal, Quebec, Canada, Canada
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AM
Amanda Mccabe
Colleague at ThinkificBoise Metropolitan Area, United States
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FK
Firoz Khursheed
Colleague at ThinkificGreater Vancouver Metropolitan Area, Canada
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LA
Laine Anderson
Colleague at ThinkificCanada, Canada
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BH
Brittany Howe
Colleague at ThinkificOntario, Canada, Canada
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LZ
Limin Zhang
Colleague at ThinkificCanada, Canada
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JG
Julie Gilbert-Bartczak
Colleague at ThinkificVancouver, British Columbia, Canada, Canada
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MC
Maclen Chisholm
Colleague at ThinkificToronto, Ontario, Canada, Canada
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LL
Limin Limin
Colleague at ThinkificCanada, Canada
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JJ
Jess Jess
Colleague at ThinkificCanada, Canada
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Keshia C.
Colleague at ThinkificMontreal, Quebec, Canada, Canada
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AM
Amanda Mccabe
Colleague at ThinkificBoise Metropolitan Area, United States
View →
FK
Firoz Khursheed
Colleague at ThinkificGreater Vancouver Metropolitan Area, Canada
View →
LA
Laine Anderson
Colleague at ThinkificCanada, Canada
View →
BH
Brittany Howe
Colleague at ThinkificOntario, Canada, Canada
View →
LZ
Limin Zhang
Colleague at ThinkificCanada, Canada
View →
JG
Julie Gilbert-Bartczak
Colleague at ThinkificVancouver, British Columbia, Canada, Canada
View →
MC
Maclen Chisholm
Colleague at ThinkificToronto, Ontario, Canada, Canada
View →
LL
Limin Limin
Colleague at ThinkificCanada, Canada
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JJ
Jess Jess
Colleague at ThinkificCanada, Canada
View →
1 education record
Luke A. education
FAQ
Frequently asked questions about Luke A.
Quick answers generated from the profile data available on this page.
What company does Luke A. work for?
Luke A. works for Thinkific.
What is Luke A.'s role at Thinkific?
Luke A. is listed as Technical Escalations Specialist at Thinkific.
What is Luke A.'s email address?
AeroLeads has found 1 work email signal at @shopify.com for Luke A. at Thinkific.
Where is Luke A. based?
Luke A. is based in Cambridge, Ontario, Canada while working with Thinkific.
What companies has Luke A. worked for?
Luke A. has worked for Thinkific, Vidyard, Lone Wolf Technologies, Freelance, and Shopify.
Who are Luke A.'s colleagues at Thinkific?
Luke A.'s colleagues at Thinkific include Keshia C., Amanda Mccabe, Firoz Khursheed, Laine Anderson, and Brittany Howe.
How can I contact Luke A.?
You can use AeroLeads to view verified contact signals for Luke A. at Thinkific, including work email, phone, and LinkedIn data when available.
What schools did Luke A. attend?
Luke A. holds Associate'S Degree, Computer Programming/Programmer, General from Conestoga College.
What skills is Luke A. known for?
Luke A. is listed with skills including Illustrator, Jquery, Jquery Ui, User Experience, Wireframes, Photoshop, Rapid Prototyping, and Adobe Photoshop.
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