This role sees me working with key internal stakeholders to create and implement a communications strategy to increase the brand and engagement of the Operations department.- Developed department communications activity plan- Increased department Yammer engagement by 300%- Designed and delivered content across multiple channels

Initially a seven-month contract, my position was extended each month. The role involved administering insurance applications and processing death benefit claims. I was promoted to a communications role in the same department.

A short-term contract role aiding in the processing of and administering pension payments on behalf of UniSuper's 400,000+ members.

More Than Tape was an independent music website featuring exclusive content such as news articles, reviews, interviews, and song premieres.- Planned and coordinated marketing and social media, with an average of 5,000 unique visitors per month- Liaised with artists, record labels and PR agencies to book content- Coordinated a revolving team of contributors

The role involved communicating with fund members and third parties via email, letter, and social media to provide information and general advice.- Managed communications for CRM project- Monitored and responded to Facebook and Twitter enquiries- Co-ordinated QSoundz, QSuper’s internal radio program

• As a Member Service Officer I was the primary point of contact for all member enquiries. My day-to-day duties involved communicating with members via phone and email in high volumes to provide a high standard of member experience, liaising with other business units to ensure a high level of internal communication, and general administrative duties such as data entry, mailing and reporting.• On top of my base duties I was also involved in projects such as developing and testing a new… Show more • As a Member Service Officer I was the primary point of contact for all member enquiries. My day-to-day duties involved communicating with members via phone and email in high volumes to provide a high standard of member experience, liaising with other business units to ensure a high level of internal communication, and general administrative duties such as data entry, mailing and reporting.• On top of my base duties I was also involved in projects such as developing and testing a new internal CRM system, where I worked with the project management team to ensure the system provided maximum benefit and usability to both staff and members.• I was also responsible for the operation of SuperSoundz, QSuper’s internal radio channel. In this role I liaised with internal stakeholders to develop content that not only entertains, but is also useful as an effective internal communications resource. I was in charge of writing copy, organizing quarterly recording sessions, and working with a third-party production company to assure quality.• I worked in my role to identify further ways to benefit the business, whether that be through identifying double-handling in internal processes, opportunities to further engage with our members, and going the extra mile to train and coach new employees – a task for which I was awarded the QSuper Random Acts of Value Award. Show less

• As a Small Business Account Manager, I was a leading contact point for Telstra Small Business clients for enquiries relating to sales, technical support, complaints and more. My day-to-day duties involved high level client management, problem solving and dispute resolution skills. • The nature of the role involved working with both clients and internal stakeholders to ensure the best outcomes for each party. This involved using my judgment and experience to identify areas of further… Show more • As a Small Business Account Manager, I was a leading contact point for Telstra Small Business clients for enquiries relating to sales, technical support, complaints and more. My day-to-day duties involved high level client management, problem solving and dispute resolution skills. • The nature of the role involved working with both clients and internal stakeholders to ensure the best outcomes for each party. This involved using my judgment and experience to identify areas of further opportunity to develop within the small business space. I also worked very closely with the Salesforce CRM system to identify opportunities on a client level• In addition to my regular role, I spent several months seconded in a role managing the personal client inbox for John Boniciolli, the then Executive Director of Telstra Small Business Sales and Service. This role involved handling more sensitive client enquiries and complaints with an emphasis on resolution in a timely manner. Show less

• In my time with Crown Content I was the sole editorial assistant on the National Guide to Government quarterly publication as well as providing general editorial and administrative assistance to other editors and publications (including Who’s Who in Australia and fortnightly HR and WH&S newsletters distributed to thousands of external clients).• Day-to-day duties involved researching and media monitoring to ensure all content was current and up-to-date, copywriting, proofreading… Show more • In my time with Crown Content I was the sole editorial assistant on the National Guide to Government quarterly publication as well as providing general editorial and administrative assistance to other editors and publications (including Who’s Who in Australia and fortnightly HR and WH&S newsletters distributed to thousands of external clients).• Day-to-day duties involved researching and media monitoring to ensure all content was current and up-to-date, copywriting, proofreading, editing, publishing, and liaising with internal and external stakeholders. In 2011 Crown Content was still in the early stages of digitizing their content and I worked closely with the IT, sales and management team to ensure a smooth transition and to identify new areas of opportunity.• In my role as Editorial Assistant focusing on the National Guide to Government I devised a new content management system that reduced double-handling and ensured content was updated every two months compared to every six months. This meant that all content in each quarterly publication was guaranteed to be up-to-date as of the time of print. The system also allowed for extra work time which I used to ensure that the publication was ready a week ahead of deadline and to rewrite and format the internal style guide. Show less