Luke Poole Email & Phone Number

Seattle, Washington, United States

• Lead a mobile behavioral health crisis team of Masters level clinicians and Bachelor level case managers serving homeless and unstably-housed young adults across King County.• Initiated a service education and outreach campaign in my first year in the role which correlated with a nearly 25% increase in community referrals from the previous year.• Facilitate monthly community provider dialogues to share resources, discuss behavioral health trends in our participants, and mobilize advocacy and action around system changes. • Expand the CORS-YA program scope to offer our partners proactive support through case consultation, staff trainings, and short-term participant enrollment in stabilization services.• Analyze outreach and referral data, stakeholder feedback, and county performance metrics to make strategic decisions about CORS-YA priorities and expansion opportunities.• Train the YSIC Behavioral Health team in the Crisis Prevention Institute’s Verbal Crisis Intervention curriculum, delivering initial/refresher training to more than 100 staff over the course of the year.• Support program fidelity and contract compliance across the YSIC Housing & Homeless Services teams as a continual quality improvement internal auditor.

Auburn, Washington, United States

• Improved access to housing for young adults in South King County through the expansion of the Arcadia Permanent Supportive Housing Program and the RISE and Severson Transitional Living Programs.• Supervised and developed a diverse staff team through a year of sustained organizational change: mitigating burnout, refining processes, and navigating ambiguity while prioritizing the client experience.• Incorporated a restorative justice approach to policy violations, empowering client ownership of their behavior and lessening the frequency of program exits due to noncompliance.• Significantly reduced critical incidents and police involvement in the community through increased staffing, intentional de-escalation training, and regular case conferencing around at-risk clients.• Fostered communities rooted in equity and respect, welcoming the diverse identities and lived experiences of staff and clients alike. Actively challenged institutional and systemic barriers to access/success.• Leveraged Foundational Community Supports, Medicaid, and COVID Relief Funds to support program activities and an increased need for staffing.• Compiled program data and files for continuous quality improvement and audit review. Analyzed key findings and presented a strategy for early wins and long-range goals.• Ensured compliance across three distinct contracts; translated service plans and client experience into a cohesive narrative for our funders and contract monitors.• Advocated successfully for procedural changes, physical facility improvements, and investment in technology tools to prioritize safety for both staff and clients.• Strategically incorporated staff from within and outside the agency in the milieu of the community, improving client access to employment, education, and physical/mental health resources.

Tacoma, Washington

Program Coordination, Career Services and Employer Relations• Served on an interdepartmental committee charged by the Provost to design a hybrid mentorship program that connects Puget Sound students to alumni mentors on a one-to-many and one-to-one basis.• Drafted a library of mentorship dialogue worksheets rooted in the NACE Career Readiness competencies, to encourage reflective professional development conversations between a diverse mentor/mentee cohort.• Learned complex employment processes and regulations, then distill that information into communications that are easy to understand by audiences both on campus and in the surrounding community.• Arranged a series of identity-based career resources (networking spaces, legal guides, jobs boards, and more) to support the career development of marginalized groups in our community.• Managed the logistical details of the semesterly Career Fairs, including but not limited to employer outreach, event staffing, scheduling and reservations, contingency planning, and process documentation.• Supported the university’s transition to the Handshake career platform by creating para/professional staff training materials and communicating with employers both in the local Tacoma community and beyond.• Coordinated three employer tabling sessions per week of the semester, highlighting companies with great opportunities for our students and ensuring they have a positive recruiting experience on our campus.• Curated employer connections and part-/full time and internship opportunities that align with the interests, values, and talents of a diverse Liberal Arts student body.

Ellensburg, Wa

• Supervised a staff of one Residence Hall Manager and ten Resident Assistants across a mixed first year/upperclassman community spanning five suite- and apartment-style buildings. • Partnered with the Office of International Studies and Programs, TRiO Student Support Services, and Transfer Student Programs to improve delivery of services in our community for those populations. • Provided post-crisis triage and ongoing mental/emotional health support for students of concern; coordinate care with campus partners in Counseling, Wellness, and/or Case Management for high-level cases.• Coordinated the daily management and operation of the community while assessing interaction logs (Mapworks) and conduct trends to identify resident educational needs• Adjudicated conduct cases for my area of supervision and beyond, up to and including deferred suspension-level cases such as drug use, excessive alcohol abuse, and personal/property offenses. • Served the on-call rotation for a campus of 2,800 residential students, during which I responded to sensitive, high-urgency crises such as identity-based violence, sexual assault, and student suicide on campus.• Introduced fiscally-sustainable facility improvements that serve diverse student engagement needs while allowing for the physical and budgetary realities of one of the oldest residential areas on campus. • Designed and generated staff buy-in for an interaction-based community development model that was more responsive to the needs of our residential communities and the student staff serving them. • Balanced student staff workload and equip staff with tools that foster wellness and scholarly success.• Advised each building’s Residence Hall Leadership Council as they plan community events, allocate funding, and advocate for our residential area within the greater Residence Hall Association.

Mae Smith Residence Hall

• Co-supervised a staff of two Graduate Assistants, 34 Resident Assistants, and six Academic Peer Advocates with another full-time Hall Director.• Managed administrative functions such as payroll, occupancy management, damage billing, program tracking, and stewardship of a nearly $6,000 hall budget.• Partnered with directors of both academic and identity-based (Campus Pride, First Scholars) Living-Learning Communities to create high-impact experiences for those engaged residents.• Empowered student staff to implement a new Community Development Model that transformed student micro-engagement at the “House” level into leadership at the hall and campus level.• Promoted accountability and community education as a conduct hearing officer for a traditional tower-style community of 500-600 residents, primarily in their first year.• Served in a professional staff duty rotation for a campus of 4,400 residential students.• Exemplified socially-just practice serving a community predominated by students with high financial need (often first-generation) hailing from Chicago and St. Louis.• Advised the Saluki chapter of National Residence Hall Honorary and my hall’s Area Council.• Acted as a co-chair for both the Graduate Assistant Training and Hall Director Selection Committees.

Greensboro/Winston-Salem, North Carolina Area

I facilitate student engagement and service programs to aid in the transition and success of a community of 28 first-year students of various academic disciplines. I am a co-instructor for 11 of these students in an integrated studies lab -- through which the students engage in leadership development modules and community service to complete the first stage of UNCG’s Leadership Medallion Program. Outside of the classroom, I act as an academic resource to my students while balancing the role of advocate and conduct case manager. I serve on the on-call duty rotation for a population of 2,800 students, responding to crisis situations as necessary.

Greensboro/Winston-Salem, North Carolina Area

I collaborated with Drs. Deborah Taub and Brad Johnson on a survey of the residence hall population – particularly first-year students – to gauge resident perceptions of their resident assistants along various roles such as policy enforcer, program coordinator, etc. We presented our findings to UNCG's Housing and Residence Life staff, and I have presented our study at the North Carolina Housing Officers Conference. We hope to expand on our original work such that what we've learned can be used to inform RA training, development, and marketing of the position.

Stony Brook, New York

I collaborated with professionals at Stony Brook University and fellow interns on a number of projects related to the Campus Residences office. My projects included the following:- I aided in the redesign of SBU's RA Programming model. A focal point of my work was the implementation of assessment protocols and key performance indicators within the framework of the new model. - I created RA and Hall Director training guides for the SBLife online platform for program tracking, advertisement, and community engagement. I utilized my design and publication experience to make the final product consistent with the Stony Brook brand.- I sat on the committee for out-of-area student services, which implemented a peer mentor program and overnight orientation event for 580 students in the 2014-15 academic year. - I volunteered with SBU's Office of Student Activities to help create a Strategic Plan. By reaching out to equivalent and aspiring student activities offices in other institutions, I was able to solicit feedback that could inform our own planning and goal-setting.

Greensboro/Winston-Salem, North Carolina Area

I served as a live-in administrator for a community of 64 residents, mostly graduate students with some upperclassmen, in an apartment-style space. My position entailed creating a research-based programming model appropriate for this older, less-recognized population where there previously was none. Over the course of the year, I co-advised our area's hall council and managed a programming budget of $700. Furthermore, as the university expanded, I advocated for the integration of my community with the larger south campus area, as Lofts on Lee had been treated thus far as a separate island.

Greensboro/Winston-Salem, North Carolina Area

I supervised two Community Fellows, students serving as academic and programmatic resources for a community of 46 first-year students. I facilitated an integrated studies lab for half of these students, through which they engaged in leadership development modules and community service to complete the first stage of UNCG’s Leadership Medallion Program. Outside of class, I served as a resource to the residents, filling such roles as counselor, academic adviser, and learning activity coordinator. I managed a budget of $3,000 over the course of the year, allocating those funds to a total of 28 learning activities.

West Lafayette, In

Piloted a new residential life position aimed at international student access and transition. I worked with around ~350 residents, most of them first-year students, facilitating social, educational, and developmental opportunities. I planned large-scale programs to celebrate the diversity within our community, acted as a resource for my international residents, educated our domestic students and staff about international student needs, and advocated more inclusive models within our residence life system as a whole.

West Lafayette, In

I served as a resident assistant for a community of 35 graduate students, most of them international. Our hall as a whole was known for having a higher proportion of international students, so this position helped attune me to the specific needs and challenges of this population. The skills I gained while working within this community served as a foundation for my later work piloting Purdue's International Resident Assistant position.

West Lafayette, In

I taught the discussion lab component of a social justice and diversity within Purdue’s College of Agriculture for four semesters. Labs comprised of approximately 25 students, and I frequently led the lecture for the entire class of around 175 students. I utilized discussion, case studies, and role-play to educate my students about issues of social justice and diversity. Through my position, I also mentored each student in my lab as they immersed themselves in unfamiliar cultures as part of their semester project.

Master Of Education (M.Ed.), Student Personnel Administration In Higher Education

Activities and Societies: Higher Education Student Association

Bachelor Of Science (B.S.), Psychology

Activities and Societies: National Residence Hall Honorary