Luke Bahl Email & Phone Number

• End-to-end product management services for custom software development, with a focus on human-centered technology solutions designed to drive engagement and improve efficiency.• Things I do: Research & Analysis, Roadmap Strategy, Requirements Gathering, Prototyping, Agile Development Operations, Release Support, Stakeholder Liaison, and International Vendor Management.• Full-stack software development team available for execution, or I can plug into existing teams.Have a project in mind? Let's talk!

• Led platform development for a B2B SaaS ERP tailored to digital agencies.• Defined and executed strategic product roadmap, collaborating remotely with an international design and development team.• Successfully pitched pre-seed startup investments, and managed partner-investor relationships.• Validated (and refined) product-market fit through continuous user interviews and engagement analytics.

• Led companywide user research and analysis initiatives to identify customer pain points, delivering actionable insights for increased engagement.• Consulted with enterprise clients on user experience and customer engagement strategy as subject matter expert to improve trust and buy-in on solution efficacy.• Evangelized and coached user-centered design thinking across the organization, fostering a culture of accessible insights and customer empathy.

• Launched and optimized B2C customer engagement portals for US and Canadian utility clients, enhancing user experience and engagement.• Advised utility clients on best practices to drive behavioral energy savings, resulting in improved program effectiveness.• Improved RFP win rates for utility demand-side management grid optimization programs through proposal content, product demonstrations, and client consultation on user experience.

• Planned, prioritized, and executed the strategic product development roadmap for B2B2C marketplace, partnering cross-functionally for go-to-market alignment and proactive feedback loops.• Leveraged analytics and user research to increase B2C conversion rates and B2B retention.• Led B2B technical implementation and API integration strategy, enhancing third-party compatibility tenfold.

• Provided strategic support for enterprise SaaS clients, optimizing product value, reducing churn, and orchestrating professional UX research services.• Built meaningful client relationships, leading to exceptional contract renewal rates and upsell values.

• Implemented innovative remote moderated research methodologies to improve UX research testing quality and capacity.• Developed strong client relationships by delivering tailored research solutions and dedicated support.

Global

Traveled throughout parts of Southeast Asia, the Middle East, and Europe volunteering for diverse local projects along the way. My experience working construction in Malaysia may not be very relevant, but it makes for a good story.

Claremont, California

Maintained and operated professional audio/visual equipment for live events and 35mm cinema screenings.

Kingston, New York

Provided administrative support, responded to constituents' inquiries, and conducted research for special district projects.