Luke Birch Email & Phone Number

Melbourne, Vic, Au

Melbourne, Victoria, Australia

Melbourne, Victoria, Australia

Melbourne, Victoria, Australia

Melbourne, Australia

Cyber Security and Technology Program Manager in Telstra International / Australia.Major programs delivered:Innovation Capability Centre (ICC) - Telstra’s first office in India which was established to be the first of many an innovation hubs. Responsible for Technology delivery:- Telstra’s first offshore data centre that extended the ANZ corporate network beyond Australia;- Office network, meeting room and customer experience build- Both corporate and inbound / outbound contact centre telephony solutions, including an in-country call manager.Key challenges overcome:Significant legal and regulatory compliance hurdles - from telephony logs to data sovereigntySignificant import delays of network infrastructureAccelerated timelines to enable business milestonesTelstra International - Cyber Security Uplift ProgramDelivering a program of 12 initiatives scoped to uplift Telstra International Cyber Security capability to be in-line with ANZ standard. Major initiatives include:- Forensic capability- Control Plane- Secure password tooling (CyberArk)- Vulnerability Management process and tooling- Legacy security remediation

Melbourne, Australia

Technology Program Manager - Innovation and Capability Centre (Telstra) (Nov 2018 - Jan 2021)Program Manager - Cyber Security Delivery Services (Telstra) (Jan 2017 - Oct 2018)

Project Management of 8-10 consecutive projects:- Cloud platform migrations- Complex on-premise to Cloud migrations- Data backup and storage solutions- Firewall and security implementationsBid Management of all multi streamed complex bids:- Proposal creation- Overall accountability for outcome- Customer interaction and coordination- Bid team management.

Melbourne, Australia

Cloud Customer Lead responsible for managing customer relationship and any in-flight project works for 1 or more of Telstra Cloud's top 18 customers. Currently assigned to the Australia Post account.Scope includes:- Identify, scope and manage multiple business improvement initiatives.- Directly managing any major projects for Australia Post.- Managing minor projects at a Program level;- Escalation point for any minor projects for both the customer and the PM managing the minor project;- Managing inter-dependencies between projects;- Managing risks and issues at a program level, ensuring all in-flight project works are delivered smoothly;- Single point of contact for the customer for any in-flight project works;- Work with the Customer Delivery Unit and Account Team to ensure accurate customer reporting on any in-flight works.

Melbourne

Project Manager running 8-10 consecutive new customer activation projects, bringing new customers into the Telstra Cloud environment.

Melbourne, Australia

Transition and Transformation, Professional Services.Origin MNS Transition and TransformationMobility Project ManagerAsset Management Project Manager

Positioned in the Transition & Transformation workspace, I currently work across multiple large-scale programs of work.

- Managing a sales and technical team of 8;- Setting & managing sales targets for the team;- Managing performance and metrics;- Managing the accounts of our top 12 customers;