Luke Breen Email & Phone Number

Enniskillen, Northern Ireland, United Kingdom

• Administrative duties and daily service delivery of busy Primary School consisting of over 400 pupils and staff of over 50• Responsible for daily operations and payroll of non-teaching staff• Pivotal in moving to new premises for smooth transition after handover, including the establishment and maintenance of cyber security systems• Lead project in modernisation of Visitor Management System, ensuring every aspect complied with GDPRMain Duties and Responsibilities:DAILY SERVICE DELIVERY• First point of call for the public to the school• Service delivery of school meals, working closely with the School Meals Office to ensure daily operation• Service delivery of extra as transport for extracurricular activities such as sporting events and school trips. Liaising with transport bodies to ensure service availability and processing bookings• Liaising with parents, teachers, Board of Governors and other bodies on a regular basis to ensure the daily operations within a growing, modern Primary School.ADMINISTRATION• Ensure completion and approval of timecards for monthly payroll for non-teaching staff• Communications with parents and teachers regarding important information such as extracurricular activities and parental consent is obtained• Deal with external queries regarding day to day School operations as well as digital platform ParentMailMANAGEMENT INFORMATION SYSTEMS• Maintain database of School registration, including pupil attendance, absenteeism, Free School Meals and more• Maintain an Operations Diary and update on a daily basis• Maintain records and availability for daily operations, ensuring the use and storage is in line with General Data Protection Regulation standards (GDPR)

Enniskillen, Northern Ireland, United Kingdom

• Responsible for the daily operation of the Home to School Transport Service for the Fermanagh area, consisting of over 30 schools• Managing team of over 100 Education Authority bus drivers and escorts in the Fermanagh area• Built an entire digital system from the ground up which has significantly improved efficiency and ensured effective record keeping, archiving and improved productivity throughout the entire depotMain Duties and Responsibilities:DAILY SERVICE DELIVERY• Providing cover, documentation and recording in the event of staff absenteeism, vehicle breakdown or unavailability• Liaising with schools of service delays or non-operation of services and further correspondence• Service delivery of all school meal transports and private hires such as school trips• Allocate additional hours duties in accordance with staff and vehicle availability• Allocate overtime duties in accordance with EU Regulations and any agreed operating/rota systems• Liaising with schools/youth clubs etc. of service availability and processing bookingsSUPERVISORY RESPONSIBILITY• Selection and recruitment procedure and advise need for recruitment of relief staff• Carry out inspection of driving licences regarding validity, penalty points and endorsements/ restrictions twice per year• Ensure that Relief Transport Services Supervisor is continually appraised with regard to the service provision at any given timeADMINISTRATION• Ensure completion and approval of staff timesheets for monthly payroll• Ensure return and checking documentation for private hires, mileage, fuel and tachograph charts• Deal with queries regarding wages, absences, holiday entitlementsMANAGEMENT INFORMATION SYSTEMS• Maintain database for staff information, licence checks, absenteeism, additional hours etc.• Maintain an Operations Diary and update on a daily basis• Maintain a Private Hire Diary and update on a daily basis and keep a rota record for private hire in accordance with agreed policy

Enniskillen, Northern Ireland, United Kingdom

• Hired due to my IT background and to bring fresh and enthusiastic energy to the branch.• Organisational skills constantly used in shelving, reservations, book/shelf tidying etc, I also act as the main point of call for any IT related queries from customers and fellow colleagues.• Administrative skills enhanced and used with user registration and external branch requests, along with developing an excellent telephone manner dealing with general queries and requests from the general public.• Full understanding of legal policies and procedures such as safeguarding and General Data Protection Regulation a prerequisite for role that must always been maintained when working.• High level of customer service used daily through meeting members of the public and facilitating their requests. I regularly receive praise for always going above and beyond to help.• Working daily with customers of all ages, from children to the elderly, in a friendly, welcoming, helpful and professional manner.• Organised and hosted campaigns and projects to help promote the library and its services to members and encourage those to join the library.

Enniskillen, Northern Ireland, United Kingdom

• Quickly learned required duties and protocols such as scanning, tagging, prep and replen of stock, all of which required precise attention to detail, time management and organisation.• General sale duties also expected when present on salesfloor. I always brought an exceptional level of customer service willing to pause my duties to help and/or serve a customer.• Temporary role which lasted until end of Christmas 2016 period.

Omagh, Northern Ireland, United Kingdom

• Worked as sole technical support during the work placement phase of my foundation degree.• Troubleshot IT queries within 20 person head office and was the first point of call for any IT issues, reporting directly to the Managing Director.• 2nd line support duties including installation and upgrading of hardware/software and drivers, printer maintenance, roll out of new hardware/software, training staff website updating and network troubleshooting. • Designed and constructed fully functional store presence on the company’s website.• At the end of my placement I was kept on in a part-time role due to my exceptional results.

Foundation Degree, Computing, Pass

Modules included website design, object oriented programming, software testing, database design, computer networks

Level 3 Btec Extended Diploma, Information Technology, Distinction, Distinction, Distinction*

Modules included communication and employability skills for IT, communications technology, software design and development, information.