Luke Bruner Email & Phone Number

United States

Riverton, Utah, United States

Greater Salt Lake City Area

Digital Communications - Voice and Video Infrastructure Product Manager

Greater Salt Lake City Area

Project manager in Digital Communications for the End User Portfolio. Focus on customer needs to find success for end-users to further the mission of the Church. Lead projects through planning, initiation, execution, control and closing. Currently managing projects in telephony, video conferencing, conference room implementation, webcasting and content delivery. Work with customers, stakeholders, and management to ensure all project controls are met.

Salt Lake City, Utah

Engagement Lead in Cerner HS Upgrade CenterLead software upgrade projects for hospital/healthcare systems across the nationCollaborate with clients to ensure projects are completed in scope, on time and on budget.Represent company as Upgrade Project ManagerMaintain all project controls including budget, schedule, quality, scopeCoordinate with multiple teams to ensure proper resources are utilized appropriatelyAct as point of escalation during times of crisis

Salt Lake City, Utah

Maintain project controls for large hospital software implementationsDevelop/Modify detailed project plansCreate, maintain, control project budgetsServe in PMO to support Field Project Managers with project controlsDevelop process for moving data to/from MS Project to PrimaveraPrimavera SMEMentor new PM PartnersCollaborate with Quality Managers to ensure proper documentation is keep and proper procedure is adhered to.Coordinate/Mentor off-shore Project Management Assistants

Greater Salt Lake City Area

Maintain project controls for large hospital software implementationsDevelop/Modify detailed project plansCreate, maintain, control project budgetsServe in PMO to support Field Project Managers with project controlsDevelop process for moving data to/from MS Project to PrimaveraPrimavera SMEMentor new PM PartnersCollaborate with Quality Managers to ensure proper documentation is keep and proper procedure is adhered to.Coordinate/Mentor off-shore Project Management Assistants

Greater Salt Lake City Area

Managed and coordinated installation and maintenance projects in regional field area, covering Utah and North Eastern Nevada. Carried out multiphanse projects including initiating, planning, implementation, resource allocation, and execution. Initiated and maintained relationships with clients to facilitate proper, uncorrupted data collection, analysis, and software training. Provided client support to ensure proper installation proceedures. Facilitated efficient communication with project team. Increased all performance metrics of assigned market area to meet 100% of requirements. Uncovered, researched and facilitated a resolution to a technical issue involving 15-20% of client information. Acted as liaison to software engineers and technical field team by collecting specifications and implementing use in client projects that were outside usual project standards. Reduced client turnover.

Performed maintenance projects in customer homes and on main transmission lines. Repaired and maintained broadband system infrastructure. Resolved customer complaints. Acted as a mediator in elevated situations. Trained/mentored other technicians.  Served as team lead.  Achieved proficiency in cable TV, telephony, and high speed internet installation and maintenance. Led commercial installation projects in primary and secondary schools and corporate offices. Promoted from Basic Installer to Advanced Installer to Service Technician to System Technician.

Greater Salt Lake City Area

Accounts receivable clerk, Asst. Inventory control clerk, Special Projects, Expense Account Reconciliation, Per-diem accounts

Mba, Negotiations, Management

Emphasis: Management, Project Management, Technology Strategies

B.S., Communication

Emphasis: Argumentation and Decision Making

A.S., Communication

Emphasis: Public Relations

Education record