Luke Carson Email & Phone Number

• Trusted business advisor providing guidance regarding matters relating to the credit facilities that are supporting the client's business strategy. Add value by identifying opportunities and opening doors that will enhance the scope of the overall banking relationship.• Developed and executed a relationship strategy for each client, identifying the key issues surrounding the relationship and implemented a strategy to facilitate the expansion of the Bank's partnership with the business. Consistently broadened my sphere of influence by developing relationships with industry and other external contacts to generate additional new business opportunities.• Work on a team with an Analyst in supporting a portfolio of customers with borrowings in the $2.5 million to $30 million range. Key focuses on growing the portfolio by developing new business from both existing and new customers.

Acted as a trusted advisor to Business Banking clients offering competitive solutions with a strong acumen for structuring credit needs and mitigating the banks risk.• 2019 and 2021 summit award winner recognized for being a top performing Account Manager.• Proven ability to continually generate new business and grow my existing portfolio of Commercial Clients.• High degree of customer satisfaction as evident by my team's strong customer satisfaction score.

Physical Distribution & In-Branch Technology

Reported to the Director and managed 1 consultant. Strategically led the Bank’s Offsite ABM portfolio of 1,300 locations, 5 major partnerships, and 3 key vendors. Lead role in the renewal of Scotiabank’s exclusive partnership with 7-Eleven across Canada. As sole subject matter expert, involved in end to end process including negotiating with third party vendor, writing proposal, obtaining executive approval, and contract review and sign off. Grew physical presence since contract inception by identifying prime retail locations in markets of interest. Managed the Bank’s key partnerships including 7-Eleven, Couche-Tard, NHL Arena’s, Shell, & Cineplex. Increased customer usage year over year by implementing strategic marketing campaigns to drive additional foot traffic and usage. Improved Scotiabank’s brand presence and marketing at NHL arenas and other high-profile locations by implementing new digital surrounds. Resulted in an increase in usage during the first year following installation.

Self Service Customer Experience Digital

Reported to the Senior Manager and managed 1 consultant. Tactically managed Scotiabank’s 200 individual partnerships with universities, colleges. malls, and plazas across Canada. Managed day to day requests, negotiation and renewal of contracts and the acquisition of new business. Instrumental in the growth of new business by increasing the Bank’s footprint at Canadian Universities and Colleges. Identified opportunities to grow presence at existing schools and successfully bid and won various RFPs at schools of interest. Implemented efficiencies across the program that resulted in annual savings by rationalizing the network to remove poor performing locations from oversaturated markets. Developed a tool to identify the networks best and worst performing locations based on profitability to assist with ongoing review of the network’s performance. Transitioned the majority of Offsite network to a third party service provider resulting in an annual cost savings, operational efficiencies, and reduction of full time employees.

Banking Operations Branch Logistics & Reporting, Systems Maintenance

Reported to the Senior manager on a team of 3 business analysts. Proactively managed key relationships for the Bank’s various business lines by providing operational support to both internal and external contacts.Implemented new executive reporting tools that monitored and reported on the performance of branch self-serve technology allowing for real time updates on extended outages or chronic issues. This resulted in improved performance of the fleet by analyzing recurring outages and resolving systemic issues. Developed operational processes from start to finish with the implementation of new third party vendors. Managed the transition of bank locations to an outsourced provider by managing and overseeing the rollout from end to end. Operational lead for various key projects; including the replacement of all in-branch bank machines across Canada. Developed and distributed branch communication documents and schedules nationwide resulting in a seamless rollout of new technology.

Diploma, Business - Human Resources, Deans List

Bachelors, Commerce Honours