I am the primary contact between my customers and Softcat. I offer day-to-day support, advice and knowledge in finding the best solutions to meet business needs. I am driven by providing the highest level of service, and developing trust based relationships to ensure that my customers treat me, almost as an extension of their own IT department.My role predominantly involves:- Managing customers as the single point of responsibility, both technically and commercially.- Working with my accounts to provide complex solutions often involving internal and external resource.- Responsibility for the client interface with the associated budget and process responsibility and execution of project cost control procedures, including risk and claim management.- Developing a thorough understanding of the customers business needs across organisational disciplines.- Working with a network of vendors and partners to deliver best value for my customers- Generation of new customers / opportunities whilst maintaining an established client base.

As part of my internship role at Microsoft I was the main point of contact for key partners, ensuring that they had the support and guidance to fulfill all their customer needs. Along with supporting partners I also:- Managed and organised a full restructure of Microsoft's partner allocation tool, C2PC. This project resulted in a $300,000 increase in revenue for SMS&P department. - Upskilled and empowers Microsoft's key partners by hosting weekly training sessions focusing on how to better support their customer and aligning them with Microsoft's core practices.- Supported Sales Executies with detailed customer insights, helping them get a better understanding of their customer's Microsoft usage and highlighting potential whitespace.- Structured what was a complex task of mapping and correcting Microsoft licences with connected companies. This process helped merge over $1 million of Microsoft's revenue to the simplifying their end user experience.