Luke Chapple Email & Phone Number

London Area, United Kingdom

London, England, United Kingdom

London, England, United Kingdom

Helping the team with difficult customer queries and interactions as well as empowering them to build their knowledge around complex issues.Managing team performance by scheduling resources to effectively work towards specific goals.Managing service quality by reviewing interactions and giving constructive feedback to helping the team improve and learn.Coaching, supporting, and motivating the team.Responding to enquiries from our customer support ticketing system and ensure… Show more Helping the team with difficult customer queries and interactions as well as empowering them to build their knowledge around complex issues.Managing team performance by scheduling resources to effectively work towards specific goals.Managing service quality by reviewing interactions and giving constructive feedback to helping the team improve and learn.Coaching, supporting, and motivating the team.Responding to enquiries from our customer support ticketing system and ensure that all internal and external SLAs are met.Managing information and customer queries relating to balance payments, payment schedules and customer complaints.Escalating enquiries or issues that cannot be resolved to senior team members and/or Operations team.Proactively spotting patterns and areas for improvement in our product/system and learning how other key areas of the firm operate.Delivering an outstanding customer experience by utilising several in-house and external systems.Presenting issues to all levels of management in a way that creates meaningful discussion that aligns with the company values and its’ objectives and key results.Working internally with different teams across the business on strategy and projects. Show less

London, England, United Kingdom

I am a bank manager at Santander situated in a university campus. I deal with the day to day managing of a retail bank alongside managing and maintaining a relationship with the University.

Providing a customer service, maintaining and providing products that Santander have available for their new and existing customers.