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Results-oriented Operations Manager with a strong project management background, skilled in optimizing business processes & driving efficiency. Adept at identifying opportunities for improvement, creating goal-oriented targets, designing & implementing strategic solutions, & fostering team productivity.
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Operations ManagerRta Cabinet Store Feb 2022 - PresentConshohocken, Pennsylvania, United States -
Operations AnalystRta Cabinet Store Mar 2021 - PresentConshohocken, Pennsylvania, United StatesDesigned & implemented a customer claims dashboard resulting in 30% processing time reduction.Spearheaded an initiative to establish uniform vendor API connections, streamlining inventory feeds & order submissions.Developed a tool that proactively provides real-time shipping updates to customers – 40% reduction in customer service calls & emails.Crafted meticulous Standard Operating Procedures (SOPs) & orchestrated training programs to empower team members across multiple departments which elevated team productivity & ensured consistent processes.Assumed a pivotal role in supply chain monitoring & adeptly managed crucial company logistic functions.Advanced a system surrounding outstanding open orders to improve visibility & tracking of orders for post-sales team.
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Customer Service RepresentativeRta Cabinet Store Mar 2020 - Mar 2021Consistently the highest performer for providing frontline customer support through emails and phone calls. Learned & leveraged internal CRM for accurate data entry & tracking – improved functionality of the CRM once promoted to Operations Analyst.Evolved beyond role by establishing rapport with vendors towards improved inventory control & claims processing.Assumed a leadership role to fill a need for coordinating across multiple internal teams to effectively address customer issues & improve customer relations.
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ConsultantMaxliving Jul 2018 - Nov 2019Orlando, Florida AreaConsulted for 18 chiropractic offices via bi- weekly 30 minute coaching calls.Evaluated diverse organizational systems to identify workflow, communication and resource utilization issues. -
Clinic Director At Judge Family ChiropraticJudge Family Chiropractic Apr 2015 - Nov 2019St Charles, IlOversaw all financial transactions and management functions. Direct day-to-day administrative and operational functions for 40-200 patients daily.Redesigned workflow processes for patient access and back-office.Lead and trained 4 to 5 chiropractic assistances and oversaw every aspect of patient care.Grew patient base from 500 patient visits to 1000 weekly visits over two years.Planned and executed health seminars with 150+ attendance 6 times yearly.Organized clinical documentation, treatment plans, and referrals.Investigated and resolved customer complaints to foster satisfaction.Supported marketing programs and campaigns with content and messaging to drive demand.Generated new business leads through direct customer engagement, deploying inbound and outboundmarketing tactics and developing and optimizing informative content. -
Social Media And Video Markerting ManagerJudge Family Chiropractic Nov 2014 - Apr 2015Saint Charles, Illinois
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Sales SupportJ.Crew May 2012 - Sep 2014Served as an aide for sale associates and personal stylists Assisted clientele at the cash wrap with purchases and various transactions in a seamless fashion.Replenished the sale floor with new merchandise. Processed in-store and over the phone orders per customer request.Organized merchandise for inventory/roll-out -
Public Relations InternThe Silverman Group Jan 2014 - May 2014Greater Chicago Area- Account assistant for two clients- Draft press releases- Monitor media for clients and campaigns- Updated press recaps - News desk calling for events- Manage FileMaker and Media Lists- Research new media contacts- Archive past client data -
Social Media InternVerite Inc Jan 2013 - May 2013-Launched a Twitter handle for the company's Breast Card product. -Also planned out and executed tweets for the account. -Researched potential business partners for the company as they planned to launch a nonprofit sector.-I also researched prospective business clients. -
Public Relations ConsultantMema-Music Jan 2013 - May 2013Greater Chicago Area-Worked with a team of peers to strategized and implemented a public relations campaign for MEMA-Music-Implemented a creative a cohesive social media present on the companies Facebook and Twitter accounts-Planned and held a roundtable discussion between the organizations leaders and their target public in order to but understand the needs of the target public-Created two introductive videos about the organization and its mission for use on social media sites and their website.
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Event Consultant And Public Relations ConsultantAmerican Pie Council Aug 2012 - Dec 2012Greater Chicago Area- Planned and held the first annual “Pie-Town” , a pie baking competition, with a class of my peers- Executed publicity for “Pie Town” using social media, flyers, and signage.
Luke Charbonneau Skills
Luke Charbonneau Education Details
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Public Relations, Advertising, And Applied Communication
Frequently Asked Questions about Luke Charbonneau
What company does Luke Charbonneau work for?
Luke Charbonneau works for Rta Cabinet Store
What is Luke Charbonneau's role at the current company?
Luke Charbonneau's current role is Operations Manager.
What is Luke Charbonneau's email address?
Luke Charbonneau's email address is lu****@****ore.com
What is Luke Charbonneau's direct phone number?
Luke Charbonneau's direct phone number is +191356*****
What schools did Luke Charbonneau attend?
Luke Charbonneau attended Loyola University Chicago.
What are some of Luke Charbonneau's interests?
Luke Charbonneau has interest in Some Things I Love, Economic Empowerment, Social Media, Civil Rights And Social Action, Education, Road Trips, Reading, Arts And Culture, Biking, Disaster And Humanitarian Relief.
What skills is Luke Charbonneau known for?
Luke Charbonneau has skills like Social Media, Microsoft Office, Public Speaking, Powerpoint, Facebook, Social Networking, Social Media Marketing, Event Planning, Microsoft Excel, Microsoft Word, Research, Press Releases.
Not the Luke Charbonneau you were looking for?
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Luke Charbonneau
Market Outreach Manager | Bachelor Of Arts In Astrophysical & Planetary SciencesDenver Metropolitan Area4cleanenergyaction.org, clearesult.com, clearesult.com, maximizedlivingjudgechiro.com1 (630) 3XXXXXXX
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Luke Charbonneau
Software Engineer At The Laboratory For Atmospheric And Space Physics (Lasp)Broomfield, Co3yahoo.com, colorado.edu, hotmail.com2 +197030XXXXX
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1ciactuation.com3 +128182XXXXX
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