• Contributed to the creation and review of a systems capability strategy for Esteem. Developed models and plans to drive forward the strategy, taking advantage of opportunities to improve business performance.• Assisted sales team with bidding and presales requirements, taking responsibility for understanding client requirements, collecting data, delivering analysis and problem resolution for Esteem’s range of solutions and services.• Assessed, designed, planned and delivered complex cross platform technology solutions, delivering customer business requirements using Citrix and other vendor technologies. Ensured the system design balances functional, service quality, security and system management requirements.• Set the direction and lead in the introduction and use of techniques, methodologies, and tools to match the overall business requirement.• Solution authority for large and complex systems, providing effective team leadership, including information flow to and from the customer during project work. • Visit customer sites to do new installations and upgrade existing customer solutions.• Worked as part of the Professional Services Team, providing on-site support and guidance to customers and colleagues on emerging and established IT technologies.• Creation of project-related documentation on technical implementations, including the design of documentation templates and standards for use within the Professional Services Team.

• Develop, design, scope and deliver complex cross platform technology solutions, delivering customer business requirements using Citrix and other vendor technologies• Solution authority and technician team lead for assigned projects• Assist sales team with bidding and pre-sales requirements• Visit customer sites to do new installations and upgrade existing customer solutions• Work as part of the Professional Services Team, providing on-site support and guidance to customers and in-house functions as required.• Creation of pre and post-project documentation on technical implementations• Communicating with customers to ensure solution designs fully meets their business requirements • Work as part of the Professional Services Team, providing on-site support and guidance to customers and in-house functions as required.

• Visit customer sites to do new installations and upgrade existing customer solutions• Assisting the sales team with technical pre-sales requirements.• Work as part of the Professional Services Team, providing on-site support and guidance to customers and in-house functions as required.• Creation of pre and post-project documentation on technical implementations• Communicating with customers to ensure solution designs fully meets their business requirements • Work as part of the Professional Services Team, providing on-site support and guidance to customers and in-house functions as required.

- Lead IT support consultant for the Haringey Managed Service contract worth £26 million in revenue across 16 sites. Acted as a single point of 3rd line technical support for other engineers in the team, establishing and maintaining customer relations, providing immediate remote and on-site emergency technical response, designed, proposed and deployed new IT solutions for customers, utilized monitoring techniques for maintenance and pro-active improvement focus.- Acted as a key technical contact in helping establish contract renewals, helping to win an additional £3 million in revenue for the existing contract extension.- Established and improved upon pre-existing operational processes in the delivery of the contract, including a focus towards the contract’s backup routines. Through new personalized training, technical improvements and directing changes to engineer’s maintenance checks, savings of £30,000 per annum on KPI penalties were made.- Technical expert for Citrix XenApp and VMWare ESXi virtualization technologies in the Southern Managed Services, providing remote support for advanced technical escalations, product enquiries and implementations.- Provided day-to-day support for the contract agreement in conjunction with the operations manager. Maintained and established new customer relations, existing levels of service and pursued new sales and service opportunities, whilst still meeting business objectives and contractual targets. Attended service review meetings, engaging with key contacts to analyze the delivery of the current managed service.- Team leader and technical lead in network change management meetings. Directed and provided expertise in assessing the feasibility of network changes raised by engineers, ensuring industry standard processes were followed.- Provided training and technical development for engineers within the team, highlighting key areas requiring improvement, developing training material, and showcasing instructions.