Working with Publicis Sapient as the lead web performance analyst/consultant on a major automotive project providing a number of key web and mobile performance related services including:Key Responsibilities: Involvement with implementation of open source global performance monitoring infrastructure utilising WPT, Grafana, Graphite and more recently Google Page Speed Insights.Competitor benchmarking and baselining for core site features including static, dynamic and transactional featuresData story telling - creation of web and mobile performance analysis that provides actionable recommendations using synthetic, RUM and business-related data. Presenting complex data and telling the story of performance to senior management, development and operation teams for end customerManagement of all front-end performance monitoring and global rollout of synthetic agentsDeep involvement with creation of performance back log items and guidance on potential gains using Jira and Confluence Complex dashboard set up and team trainingCreation of Performance ScoreCards - a detailed system for rating performance of individual pages and for highlighting issues and change quickly and efficiently as well as providing adhoc recommendationsCreation of best practise guides and detailed documentation of performance projects and topicsMarket relationship management for global markets across Nissan, Datsun and Infiniti - providing ongoing performance expertise and adhoc services as and when requestedTechnologies used: WebPageTest, AppDynamics, ELK, JIRA, HTTPWatch, Chrome Developer Tools, Confluence, Excel, Cloudinary, Decibel and Adobe Omniture

I work with IndoWorld as a Lead UX Consultant supporting design teams on large scale strategic UX launches of both start-ups and new features of existing brands. Projects have spanned across multiple industries but include a luxury ecommerce, executive search function and video ecommerce.• User Research and Usability Testing: Conducting qualitative and quantitative research to understand user needs, behaviours, and pain points, followed by usability testing to gather feedback and iterate on designs. • Wireframing, Prototyping, and Interaction Design: Creating wireframes and interactive prototypes to visualise design concepts and designing interactive elements to enhance user engagement and usability. • Information Architecture and Content Strategy: Structuring and organising information to improve user navigation and experience, while developing and executing content strategies to ensure consistency and relevance. • Accessibility and Responsive Design: Ensuring designs are inclusive, meet accessibility standards, and are optimised for multiple devices and screen sizes to ensure a seamless user experience. • Team Leadership and Training: Leading design strategy, managing design projects from concept to launch, and training junior team members to enhance their skills and ensure alignment with business goals. • Proficiency in Design Tools and Data-Driven Design: Skilled in using tools like Figma, Photoshop, Illustrator, Miro for design and prototyping, utilising data and user feedback to inform design decisions and continuously improve user experience.

ContractRecruit is a free to use bespoke IT contract job engine that provides both IT recruiters and contractors with an intelligent and beautifully engineered platform to locate all the best IT contract jobs/contractors in the UK.Key Responsibilities:Defining a niche product and developing a unique, intelligent market offering.Lead strategy and creation of digital content across multiple sites and direct email campaignsCreation of branding/corporate identity and visual voice of company.Information architecture and user experience research and design. Production of design/branding guidelines and functionality specifications. Lead A/B testing and CRO strategyCreation of wireframes, user journeys, prototypes and finalised interface designs based on detailed research.Project management of UK-based and near-shore development teams.Key involvement in digital marketing, web and data/information strategy (pre-launch and post-launch).Manage new business development and sales

Lead digital experience consultant for Europe offering mobile and web performance expertise for large enterprise customers including Virgin Media, Louis Vuitton, Ford, Vodafone and News UK.My role includes:Web and Mobile Performance Analysis and ConsultationScript Management and Technical SupportTechnical Pre-Sales and Product TrainingData Visualisation and Presentation

Creation and evolution of digital content planning, reporting and overall strategyManagement of organic search (SEO)Refocusing of UGC strategy and campaign developmentUX Design of new content hub platformDevelopment of new reporting structure for events across all channelsDesign and development of content assets and content related piecesFull content audit and restructuring of content architecture to improve usability and revenue conversion

Data analysis and data visualisation designWeb performance analysis, guidance and consultationTechnical pre-sales and proof of concept presentationScripting, web monitoring management and technical support Managing multiple large clients including Chanel, Burberry, Channel 4 and BP

UX and UI research and design for multiple clientsKey Skills:WireframingProgressive EnhancementStoryboardingUser Personas / User Research / User JourneysInformation ArchitecturePrototyping (high and low fidelity)Tools:Adobe Suite (Illustrator, Photoshop and Fireworks)Axure, OmnigraffleGoogle Analytics, OmnitureHTML/CSS/Javascript

UX/UI redesign and front end development (www.james-chase.com)Development and implementation of content strategyIdentifying problem areas based on user data and internal/external feedback - wireframing and prototyping solutions to solve issuesMaintenance of multiple web assets and creation of new partner assetsEmail and Social Media Marketing campaign design and strategyWeb Analysis and data presentation of Google Analytics, Hitwise and Omniture data