Open incident related service requests and attach documentation as needed using Service NowProvide customers updates on existing service requests for incidents, problems, changes, and service catalog requests.Create changes in ServiceNow for maintenance activities and make sure that all changes follow the correct change process.Monitor alarms and other systems to identify problems, document and escalate for resolution.Monitor the ICN network servers and other telecommunications equipment using the Microfocus / Network Node Manager i (NNMi) systemOpen Service requests with various outside vendors to the ICN for incident resolution.Record information including phone calls, e-mails, instant messages, etc. between groups that are working towards resolution.Maintain ownership of all service requests from the opening of a ticket until final closureManagement of the ICN fiber restoration process in the event of damage to the cables

Replace or troubleshoot hardware: SSD, HDD, DIMM, and network cables.Follow company security/safety policies and contribute ideas to daily safety meetings.Communicate with team members and leads about procedures and ticket queue.

Troubleshoot printers, PC's, PoE devices, and Ntron/HP switches.Assist users with password resets and creating new profiles in Active Directory.Deploy security cameras and Door fobs on security VLAN. Assign employees to appropriate security zones based on their role in the organization.Perform routine network maintenance including rebooting network switches periodically; coordinating with production staff to minimize disruption to assembly line.Cooperate with MSP on technical tickets to achieve resolution of issues.Rollout MFA for organization to increase network security. Communicate and train employees on how to use new security procedures.

Consulting clients on tax law and how to navigate the next fiscal year successfully.Preparing a Data Security plan that will protect client's information. This includes auditing Windows security settings, backing up software, encrypting sensitive information. and reviewing other business practices to reduce the risk of client data theft.

Cooperating with engineering, supervisors, and operators to ensure parts meet customer specifications. Utilize tools and systems to confirm tolerances typically within .008"

Manufacture parts according to blueprints. Inspect finished parts to ensure they are in tolerance. Coordinate with engineers to improve processes to eliminate waste and increase efficiency and profit

Helping others live life on their terms financially and physically thru wellness.Building a team of CHAMPIONS to impact others

Manage a super team of people. Train and develop talent. Manage day-to-operations and ensure standards are followed to protect the DQ brand.

Develop initiatives to increase inside sales. Waterloo branch had record operating profit for month of March 2013. Sales production and referrals to other departments led to invdividual achievement of 28th out of more than 200 in Group.Execute outside marketing projects to drive retail branch growth: March 2013 resulted in over 10% growth of rental operations

Provide financial solutions for clients. Cooperate with tellers to help clients with various transactions.

Demonstrated insurance services to clients in Northern Iowa.

Processed customer transactions. Offered solutions to meet customer's financial needs