Luke Cooley Email & Phone Number

Rock Island, Illinois

• Successfully balance a number of projects simultaneously coordinating diverse project groups to ensure tasks are completed on time and within budget.
• Collaborate with cross-functional teams in multiple departments to develop, prioritize, and achieve measurable strategic goals based on high-level company-wide critical needs.
• Regularly redesign and advance the project tracking, deliverable, and reporting processes to provide the best communication to all stakeholders.
• Facilitate program-level activities with functional managers, directors, and IT professionals to support targeted outcomes within specific departments.
• Assist in the evaluation and selection of vendors and subcontractors.
• Maintain vendor relationships and ensured execution of outlined contracts within expected timeframes. Renegotiate as needed.

Rock Island, Illinois, United States

• Played a key role in implementing the agile scrum framework on IT integration teams in our project management space.
• Facilitated and educated scrum teams in sprint ceremonies and worked to improve collaboration and delivery of software technologies.
• Launched the IT PM role and helped develop PM processes and procedures across the organization.
• Regularly re-evaluated and advanced best practices for PM roles and responsibilities by seeking continual training and industry insight.
• Developed and implemented project plans, schedules, budgets, and risk management strategies.
• Provided technical guidance in the development of project objectives, scope, deliverables, timeline, and milestones.

Rock Island, Illinois, United States

• Coordinated and managed new employee PC and technology training.
• Performed troubleshooting activities to identify the root cause of system issues and implement corrective actions.
• Created detailed documentation of IT processes, policies, procedures, and standards.
• Developed exceptional internal and external customer service skills.

Rock Island, Illinois, United States

• Implemented new technologies to improve the efficiency and effectiveness of systems.
• Installed new hardware components, configured operating systems and applications, and tested network connectivity.
• Traveled across the country to deliver software, hardware, and training.

Rock Island, Illinois, United States

• Analyzed user requirements, designed program specifications, created technical design documents, and implemented solutions accordingly.

Rock Island, Illinois, United States

• Motivated athletes to achieve personal best through positive reinforcement techniques.
• Provided constructive feedback to athletes on technique and form during practices and competitions.
• Organized recruitment activities and communications for prospective students and their families.