Luke Cooley Email & Phone Number

Rock Island, Illinois

• Successfully balance a number of projects simultaneously coordinating diverse project groups to ensure tasks are completed on time and within budget.• Collaborate with cross-functional teams in multiple departments to develop, prioritize, and achieve measurable strategic goals based on high-level company-wide critical needs.• Regularly redesign and advance the project tracking, deliverable, and reporting processes to provide the best communication to all stakeholders.• Facilitate program-level activities with functional managers, directors, and IT professionals to support targeted outcomes within specific departments.• Assist in the evaluation and selection of vendors and subcontractors.• Maintain vendor relationships and ensured execution of outlined contracts within expected timeframes. Renegotiate as needed.• Support onboarding and development of team members including business analysts, project managers, team leads, and others.

Rock Island, Illinois, United States

• Played a key role in implementing the agile scrum framework on IT integration teams in our project management space.• Facilitated and educated scrum teams in sprint ceremonies and worked to improve collaboration and delivery of software technologies.• Launched the IT PM role and helped develop PM processes and procedures across the organization. • Regularly re-evaluated and advanced best practices for PM roles and responsibilities by seeking continual training and industry insight.• Developed and implemented project plans, schedules, budgets, and risk management strategies.• Provided technical guidance in the development of project objectives, scope, deliverables, timeline, and milestones.

Rock Island, Illinois, United States

• Coordinated and managed new employee PC and technology training.• Performed troubleshooting activities to identify the root cause of system issues and implement corrective actions.• Created detailed documentation of IT processes, policies, procedures, and standards. • Developed exceptional internal and external customer service skills.

Rock Island, Illinois, United States

• Implemented new technologies to improve the efficiency and effectiveness of systems.• Installed new hardware components, configured operating systems and applications, and tested network connectivity.• Traveled across the country to deliver software, hardware, and training.

Rock Island, Illinois, United States

• Analyzed user requirements, designed program specifications, created technical design documents, and implemented solutions accordingly.

Rock Island, Illinois, United States

• Motivated athletes to achieve personal best through positive reinforcement techniques.• Provided constructive feedback to athletes on technique and form during practices and competitions.• Organized recruitment activities and communications for prospective students and their families.