As well as identifying and implementing improvements, supply Phone and Ticket Support for all ICT disciplines and over 600 applications in the Health sector, running on a variety of platforms – Windows, AD & Exchange/Outlook365, Azure, Office 365, Web etc. Contract was extended to assist with Covid-19 response and WFH implementation

Manage backend infrastructure and operations for Dev/Ops environment for our data analytics applications published to our financial and sporting clientsDuties:• Service Delivery Management & Escalation – Service Desk• Maintenance of Job & Project schedule in Jira (Atlassian)• Maintenance of Procedures, Policies, How-To’s etc in Confluence (Atlassian)• Vendor Management• Direct L1,2 & 3 IT Support as needed (or assist colleagues)• Educate and train Graduates and… Show more Manage backend infrastructure and operations for Dev/Ops environment for our data analytics applications published to our financial and sporting clientsDuties:• Service Delivery Management & Escalation – Service Desk• Maintenance of Job & Project schedule in Jira (Atlassian)• Maintenance of Procedures, Policies, How-To’s etc in Confluence (Atlassian)• Vendor Management• Direct L1,2 & 3 IT Support as needed (or assist colleagues)• Educate and train Graduates and experienced staff alike• Change Management• Project Management• Delivery Reporting• Procurement & Purchasing• Budget Preparation• DR & BCP• IT ConsultancyAchievements:• On boarded multiple clients into our onsite Data Centre to both Physical and Virtual systems and managed the ongoing BAU support of the environments, typically DB Server (SQL), Application Server (In house and 3rd party apps), Web Servers (IIS, Apache etc)• First client setup and go live in Cloud environment (AWS), designing, developing and implementing same setup as onsite and subsequent BAU support of the environment• Eliminated duplicate hardware and software as part of IT Lifecycle review and analysis of capacity management• Rollout and streamline of Multi Factor Authentication process via Okta • Part of multiple teams that worked together to achieve ISO9001 & ISO27001 certification Show less

Currently studying a Dual Diploma of Leadership Management and Project Management

Account Manage supply of out sourced ICT ServicesVendor ManagementChange ManagementProject ManagementService Delivery Management & escalationDelivery ReportingProcurement

Account Manage supply of out sourced ICT ServicesVendor ManagementChange ManagementProject ManagementService Delivery Management & escalationDelivery ReportingProcurement

Account Manage supply of both internal out sourced ICT ServicesVendor ManagementChange ManagementProject ManagementService Delivery Management & EscalationDelivery ReportingProcurementL1, L2 & L 3 support as required

IT Support and backend Network Administration for both internal and outsourced clients