➤ Consulted with the Executive Director and key stakeholders to gather requirements for a Salesforce instance for the Welcome Network. ➤ Built a custom Salesforce org to guide their volunteer coordinator in volunteer onboarding and to streamline volunteer management. ➤ Created and led in-person Salesforce training.➤ Documented key features and the data model in a User Guide for staff.➤ Duties include: Power of Us application process, requirement gathering, data modeling, automation creation, communication and training with key stakeholders, technical documentation, and ongoing training, support, and user adoption.

➤ Developed a new national staff training cohort➤ Strategized and planned for new location partnerships with churches➤ Continued Area Leader role (see below).

➤ Transitioned our local organization to become an International Friendships, Inc. location.➤ Continued work from previous role below

➤ Built the organization CRM including the online volunteer and student application process➤ Designed student-facing website in Wordpress➤ Created and published bi-monthly Mailchimp newsletter to 450+ key stakeholders➤ Recruited and trained founding group of volunteers➤ Co-founded and co-directed a community based organization called International Student Connections which grew volunteer and new church involvement➤ Developed a new volunteer orientation training➤ Served as primary point of contact with hundreds of stakeholders annually, resolving issues, tracking data, and providing updates resulting in expansion of organization goals and metrics.

➤ Designed and maintained website for organization with Wordpress➤ Founded a non-traditional faith community for younger generations called Christ Communities➤ Mentored young adults

➤ Exponentially Increased member communications by implementing Slack - setting up appropriate channel structure, recruiting members, and training users of all ages➤ Setup organization’s newsletter in Mailchimp for weekly communication to over 300 members➤ Transitioned organization’s six weekly in person meetings to Zoom during COVID19, training organization members of all ages and dealing with technology problems➤ Developed and trained a team of 15 volunteer leaders➤ Taught regularly to groups of 150+➤ Mentored and coached in formal and informal settings

➤ Created a profitable inventory prediction application which analyzed product price history and past sales resulting in over $95k of sales in 2016, and $100k in 2017➤ Designed a business analysis database in Microsoft Access to accurately reprice inventory based on ever changing Amazon Seller data exports➤ Trained and managed a virtual assistant and two workers ➤ Setup and maintained fulfillment systems, accounting, inventory management➤ Maintained excellent customer service

➤ Coached InterVarsity staff at Valparaiso University, Iowa Central College, Moraine Valley Community College and Lake Forest College, focusing on organization growth stages➤ Trained new Regional staff through our new staff training➤ Trained Chicagoland Divisional staff on organization growth and health

➤ Created CRM to track student data and export group email lists (used nationally for new chapter startups)➤ Created Outlook custom contact forms to accurately capture custom organization contact data➤ Designed and published bi-monthly newsletter in Mailchimp for over 320 volunteers, donors and other stakeholders➤ Replanted the student group at Purdue University Calumet and Valparaiso University➤ Started an ethnically diverse group at South Suburban College.➤ Documented growth principles for commuter campuses and trained other staff

➤ Provided streamlined computer office administration➤ Created key reporting document for Executive Director➤ Redesigned organization homepage➤ General web page maintenance