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Luke Hyde Email & Phone Number

Situation Management|Batch Operations|Mainframe Operations|Operations Technical Support
Location: Greater Sydney Area, Australia 5 work roles 4 schools
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Role
Situation Management|Batch Operations|Mainframe Operations|Operations Technical Support
Location
Greater Sydney Area, Australia

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Luke Hyde is listed as Situation Management|Batch Operations|Mainframe Operations|Operations Technical Support based in Greater Sydney Area, Australia. AeroLeads shows a matched LinkedIn profile for Luke Hyde.

Luke Hyde previously worked as Batch Specialist at Ibm and Shift Programmer at Westpac. Luke Hyde studied at Ibm Australia.

Profile bio

About Luke Hyde

I’m an experienced Technical Support Specialist having worked in the Service Operations area in Situation Management, Batch Application Restart & Recovery, Scheduling Support, Incident Problem and Change Management fields in Mainframe Computer Operational and Distributed Systems environments for more then 25 years.I have a strong commitment to supporting the customer, and a focus on client relationships to maintain optimal productivity.Responsibilities have included - ● Situation Management 1st/2nd Level Support of Batch Application Restart & Recovery of Incidents and Problems.● Batch Service Level Delivery’s of SLA’s to ensure critical functions are available at required times.● Provide Operational Support to all Stakeholders - Internal/External Onshore/offshore users Vendors/Suppliers.● Business and after hours Batch Scheduling Support functions & activities, Change Management activities, Disaster Recovery Participation● Major Incident Management where critical functions have been impacted● Processes and standards are adhered too, ensuring service quality, audit responsibilities are met,potential incidents and problems do not eventuateExperience has included● Dealing with multiple incidents simultaneously in a high workload environment, whilst prioritising the work and providing attention to detail● Working on diverse complex incidents encompassing multiple departments and stakeholders where depth of evaluation and knowledge has contributed to resolution● Working and dealing with onshore/offshore users/vendors/departments/business.● Use of multiple scheduling software, incident management packages, operational support software to deliver operational requirements● Continual service improvement by standardising processes, eliminating repetitive events such as message reduction● Working 7 x 24 rosters, working from home, overtime, on call situations whilst ensuring customer and service delivery expectations are continually met and achieved

5 roles

Luke Hyde work experience

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Batch Specialist

Ibm

Pyrmont & Baulkham Hills, Sydney, New South Wales

Batch Specialist, Batch and Recovery Team(BaRT), Strategic Operations, IBM AustraliaResponsible for 24 x 7 , day to day Batch Restart Recovery, Scheduling and Monitoring Support of up to 50000 mainframe production jobs and 70000 distributed systems productions & development jobs on Westpac Account.Provided application consultancy, design, process improvement suggestions and implementations, change management support, and problem determination skills whilst successfully supporting multiple incidents simultaneously in a high workload environment whilst prioritising work and providing attention to detail.Supported the hands on delivery of Westpac Account Batch Service Levels ensuring availability of critical banking functions(Front Office, EftPos, Internet Banking etc..)Situation Management, restart/recovery batch processing incidents support on IBM Australia, Certify, MLC and Macquarie Bank Accounts.

Dec 2000 - Sep 2018

Shift Programmer

Westpac

North Ryde, Sydney, Australia

Shift Programmer, Batch & Recovery Team, Technology Operations, Westpac Banking CorporationProvided 1st level Situation Management and Technical Support of Mainframe Production Batch as a member of a 24 x 7 shift based operations team.Identification and implementation of automated solutions to improve processes, eliminate unnecessary procedures and increase production efficenciesDirect involvement in Change Control, Disaster Recovery Processing activities and after hours Batch Scheduling & Co-ordination support.

Aug 1996 - Jan 2000

Technical Specialist/Internal Relief Officer

Westpac

North Ryde, Sydney, Australia

Technical Specialist/Internal Relief Officer, Host Operations, Westpac Banking CorporationSupported Host Operations in a Computer Operator role & Batch and Recovery teams as a Shift Programmer in times of increased production needs(EOW,EOM etc..)

Mar 1992 - Aug 1996

Mainframe Computer Operator

Westpac

North Ryde, Sydney, Australia

Mainframe Computer Operator, MVS Operations, Westpac Banking Corporation24 x 7 Operational Support of Westpac Production & Development Mainframe SystemsService Level Delivery of all critical Westpac services - Front Office, Swift, Westpac Cards, ATMS, FX etc...Change Control, Problem Situation Management and Adhoc Batch Scheduling

Jan 1988 - Mar 1992

Customer Service Representative

Westpac

Mona Vale, Sydney, Australia

Customer Service Representative, Retail Banking, Westpac Banking Corporation

Mar 1986 - Aug 1986
4 education records

Luke Hyde education

Education record

Ibm Australia

Diploma, Computing Studies

Control Data Institute

Education record

Pittwater High School

Certificate Iv In Accounting And Bookkeeping

Tafe Nsw
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What is Luke Hyde's role at their current company?

Luke Hyde is listed as Situation Management|Batch Operations|Mainframe Operations|Operations Technical Support.

Where is Luke Hyde based?

Luke Hyde is based in Greater Sydney Area, Australia.

What companies has Luke Hyde worked for?

Luke Hyde has worked for Ibm and Westpac.

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What schools did Luke Hyde attend?

Luke Hyde studied at Ibm Australia.

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