Director Of Customer Success
Current
Jan 2024 - Present
AeroLeads people directory · profile
Luke R. Diaz Email & Phone Number
Customer Success Leader, Advisor, Investor
at
AppZen
1 work email found
@optimizely.com
4 phones found area 415, 805, and 800
LinkedIn matched
✓ Verified May 2026
4 data sources
Profile completeness 100%
Current company
Role
Customer Success Leader, Advisor, Investor
Location
San Francisco, California, United States
Who is Luke R. Diaz? Overview
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Quick answer
Luke R. Diaz is listed as Customer Success Leader, Advisor, Investor at AppZen, based in San Francisco, California, United States. AeroLeads shows a work email signal at optimizely.com, phone signal with area code 415, 805, 800, and a matched LinkedIn profile for Luke R. Diaz.
Luke R. Diaz previously worked as Director of Customer Success at Appzen and Founder at Dbt Ventures, Llc. Luke R. Diaz holds Bachelor Of Science (B.Sc.), Business Administration And Management; Psychology from California Polytechnic State University-San Luis Obispo.
Company email context
Email format at AppZen
This section adds company-level context without repeating Luke R. Diaz's masked contact details.
*@optimizely.com
68% confidence
AeroLeads found 1 current-domain work email signal for Luke R. Diaz. Compare company email patterns before reaching out.
Profile bio
About Luke R. Diaz
My passion is building and leading high-performance Customer Success orgs (CSM, AM, SA, Support) to drive 3 outcomes: 1) accelerate product adoption, 2) drive quantifiable business impact for customers, and 3) achieve best-in-class gross & net retention.I also love supporting founders as an angel investor and advisor. Each month I share my research-backed articles and book summaries with ~5,500 readers, e.g. https://www.dbtventures.com/library/When I’m not working, I’m usually heads down in a book, training for a triathlon, flying a plane, or spending time with family.
Listed skills include Alternative Investments, Hedge Funds, Asset Managment, Equities, and 43 others.
Current workplace
Luke R. Diaz's current company
Company context helps verify the profile and gives searchers a useful next step.
15 roles · 23 years
Luke R. Diaz work experience
A career timeline built from the work history available for this profile.
Founder
CurrentAdvising and investing in startups with a focus on supporting underrepresented founders building amazing software and consumer products. https://www.dbtventures.com/
Sep 2015 - Present
Advisor
Current
Jun 2017 - Present
Head Of Customer Success
- Built Customer Success / Account Management from the ground up:
- People: Recruited & hired 6 talented Enterprise & Technical Account Managers
- Process: Created and deployed 12 CS playbooks w/ rapid iteration, e.g. account planning
- Technology: standardized customer survey (Qualtrics), integration requests (Shortcut), CS reporting (Mode), and CRM (Salesforce + Prolifiq)
- Outcomes: Retention/renewal rate (all-time): 100%; Net retention (2022): 162%
Jul 2021 - Jul 2023
Vp, Customer Success
Feb 2020 - Jun 2021
Director, Customer Success
Apr 2019 - Mar 2020
Director, Strategic Partnerships
Mar 2017 - Mar 2019
Manager - Customer Success (Us, Apac)
Aug 2014 - Feb 2017
Team Lead - Customer Success
Aug 2013 - Jul 2014
Customer Success Manager
2012 - Jul 2013
Partner
Acacia Capital Management
As partner I helped run our long/short equity hedge fund out of Beijing and San Francisco. Responsibilities included: operations, reporting, BVI directorship, investor/LP relations, marketing and PR.
Jan 2011 - Jan 2013
Director Of Investor Relations
Acacia Capital Management
Winner of the 2010 Emerging Manager of the Year Award from Opal Financial Institution
Sep 2009 - Jan 2011
Content Project Manager, Account Executive
May 2007 - Aug 2009
Regional Sales
Jul 2005 - Apr 2007
Investment Banking Intern
2003 - 2004
~1 yr
1 education record
Luke R. Diaz education
-
California Polytechnic State University-San Luis Obispo
FAQ
Frequently asked questions about Luke R. Diaz
Quick answers generated from the profile data available on this page.
What company does Luke R. Diaz work for?
Luke R. Diaz works for AppZen.
What is Luke R. Diaz's role at AppZen?
Luke R. Diaz is listed as Customer Success Leader, Advisor, Investor at AppZen.
What is Luke R. Diaz's email address?
AeroLeads has found 1 work email signal at @optimizely.com for Luke R. Diaz at AppZen.
What is Luke R. Diaz's phone number?
AeroLeads has found 4 phone signal(s) with area code 415, 805, 800 for Luke R. Diaz at AppZen.
Where is Luke R. Diaz based?
Luke R. Diaz is based in San Francisco, California, United States while working with AppZen.
What companies has Luke R. Diaz worked for?
Luke R. Diaz has worked for Appzen, Dbt Ventures, Llc, Affinity.Co, Afresh, and Clearbit.
How can I contact Luke R. Diaz?
You can use AeroLeads to view verified contact signals for Luke R. Diaz at AppZen, including work email, phone, and LinkedIn data when available.
What schools did Luke R. Diaz attend?
Luke R. Diaz holds Bachelor Of Science (B.Sc.), Business Administration And Management; Psychology from California Polytechnic State University-San Luis Obispo.
What skills is Luke R. Diaz known for?
Luke R. Diaz is listed with skills including Alternative Investments, Hedge Funds, Asset Managment, Equities, Investments, Investor Relations, Optimizely, and Greater China.
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