I am a passionate, dedicated and accomplished leader with expertise in project planning, implementation and management with 19 years of experience in operations, training and development, compliance and risk, credit analysis, underwriting, and sales in support of the financial, mortgage and banking industry. Adept at leveraging my broad knowledge base in process and procedures, quality manufacturing, compliance and risk, process design, mortgage sales, processing and underwriting, to develop successful process design, training and strategies in the banking industry, mortgage fulfillment, underwriting and sales space. Capacity for communication and collaboration, fostering relationships across internal business functions and with key external stakeholders to deliver on exceptional customer service and influence the client experience.In my current role as an Officer and District Sales Manager at U.S. Bank, I manage a team of loan officers, train and coach them on product, processing, and underwriting methodologies, and collaborate across business lines and pilot projects. I have grown market share and team production from $4 million to over $100 million annually, while maintaining high levels of file quality and customer satisfaction. I also serve as a board member for two non-profit organizations that promote home ownership and empowerment for diverse and underserved communities, aligning with my mission and values.